Technical Support Administrator

3 hours ago

Brookfield, WI, United States Wolter, Inc. Full time
Position summary: This position provides help desk assistance and technical support for all Wolter users and staff. Technical Support Admin performs troubleshooting and maintenance for all desktop and laptop computers, tablets, printers and other peripheral devices. Interface with customers to ensure technical issues are being managed and resolved with exceptional customer service skills.

General Purpose: Assist in resolving and/or troubleshooting IT problems, so that employees are able to do their jobs through efficient use of technology.

Role qualifications:
  • Must partner with BTG team to provide best service to employees and, ultimately, our customers.
  • Must maintain systems and controls to ensure consistency in applications.
  • Be flexible and willing to assist all areas of BTG
  • Must be available to work evenings, weekend hours and travel to any of our locations when needed
  • Ability to effectively prioritize and execute tasks in a high pressure environment.
Position responsibilities:
  • Provide end user support to users including installing software, helping with general computer problems, setting up user accounts, answer inquiries in person, via telephone, or from remote location regarding computer software and hardware operation.
  • Install, configure, trouble shoot computers, phones, printers, tablets and other peripherals.
  • Install, configure and coordinate all service laptops and service programs for entire technician workforce, including some customer based systems as well.
  • Provide software, hardware & user training as required.
  • Enforce (and abide by) IT policies as regards employing only appropriate software and hardware as tools to ensure company data is secure at all times. This includes establishing internal user security, protecting corporate resources from unauthorized outside access, and providing for disaster recovery.
  • Provide basic Active Directory, Group Policy, SQL, Exchange, IPad, Cell Phone, Virtual Desktops, Office 365, Microsoft Teams, Microsoft Dynamics (CRM), Basic Networking and Wireless Technology as required.
  • Complete / maintain documentation of IT setups, processes and all other network documentation.
  • Using help desk software and creating timely documentation of each user call and the resolution so that this information can be used to resolve future calls as part of the knowledge base initiative.
  • Maintain all VOIP and cellular communication devices and connectivity
  • As needed, travel to branches throughout WI, IL, IN, OH, KY, MO
  • Special projects as assigned BTG Staff.
Essential skills and experience:
  • Associates Degree in computer science or related field, and 1-2 years of IT support experience.
  • Extensive knowledge of PC, printer hardware, operating systems and applications including troubleshooting methodology.
  • Experience in supporting all mobile devices on various platforms
  • Experience with audio visual equipment
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
  • Ability to organize, plan ahead, and manage multiple priorities.
  • Strong team player with excellent analytical, problem solving and critical thinking skills
  • Commitment to company vision and mission.

Ready to Apply? If you're looking for a role where your technical expertise and customer service skills make a real difference, we want to hear from you Join the Wolter family and help keep our tech running smoothly so our team can focus on what they do best. Apply now to make an impact and take your career to the next level

Our mission is to move, store, and power the world more efficiently. You're part of a team that is connected like family and committed to making an impact.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen results.

Learn more about us at www.wolterinc.com

#WeareWolter #JoinUs #CORP123

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