IT Operations Support Specialist

2 weeks ago

Livonia, MI, United States Dechen Consulting Full time
About Dechen Consulting Group (DCG)

Dechen Consulting Group (DCG) is a rapidly expanding, innovative IT Professional Services and Management Consulting company with a track record of more than twenty-five years in delivering skilled professionals to our clients across diverse sectors.

Opportunity Overview

We are currently seeking a professional for a W2 contract opportunity in Livonia, MI. This role has the potential to extend over multiple years, with the chance to transition to a direct hire position with our client. We provide healthcare, vacation, relocation assistance, and visa sponsorship/transfer. This is a W2 position, not C2C. THIRD PARTIES NEED NOT APPLY. This role offers excellent prospects for career progression

Position Description

This Information Technology Operations role supports our Client's Transmission Plant, which builds the transmissions for our top-selling products, including F-150, Explore, Bronco, Expedition, Navigator, Aviator, Nautilus, and many more. The plant also builds components for the electric engine that drives our Mustang Mach-E. This is an outstanding opportunity to be a member of the Site IT team and assist in reimagining how site IT supports the manufacturing team, as we modernize the plant floor with new technology to reduce complexity and increase efficiency.

As a member of the Plant IT team, you are directly responsible for maintaining the systems that keep each of our 4 transmission lines running. Your job responsibilities will require you to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure that the plant uses to produce transmissions for Client's vehicles globally. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling IIOT for Manufacturing and supporting the existing manufacturing execution systems within the facility. This position provides an excellent opportunity to not only expand your IT skillset but also to acquire manufacturing experience that will enhance your long-term career potential.

Skills Required
  • Business Process Support
  • Desktop Support
  • Operations Support Systems
  • Server Support
  • Support/Services
  • Application Support
  • Technical Support
Skills Preferred
  • Server Administration
  • Manufacturing Processes
Experience Required
  • 5 years of experience in a relevant field
Experience Preferred
  • Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
Education Required
  • High School Diploma / GED
Education Preferred
  • Bachelor's Degree
Responsibilities
  • Support a multi-shift operation in a manufacturing plant. Must be able to work flexible hours in support of a multi-shift operation. Requires rotating schedule to support business processes (Days, nights, and/or weekends).
  • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
  • Interface with Business IT and business owners to prioritize improvement efforts.
  • Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e.g., DBA, Server Operations, Ops Control, Network Operations) if necessary.
  • Focus on the integration / long-term maintenance of applications and hardware.
  • Assist team lead with managing assignments and workload.
  • Develop, maintain, and share accurate support documentation.
  • Support of local network equipment in a Cisco-based environment.
  • Support of local servers across both physical and virtual environments in a Windows and Linux-based ecosystem.
  • Support of IIOT deployments and expansion efforts utilizing iOS and Android-based equipment. Onsite Role. Onsite Position.

We are a people-focused company with a deep emphasis on family values and look forward to working with you.

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