Case Support Specialist

2 weeks ago

Livonia, MI, United States AAA Life Insurance Company Full time
Overview

Why AAA Life

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.

The Case Support Specialist will be responsible for coordinating the process of individual life insurance and annuity applications or claim files through the process to be ready for decision. This involves working with medical facilities, vendors, funeral homes, agents, new business professionals and underwriters, applicants or beneficiaries, to gather documents and signatures.

Responsibilities

What You'll Do
  • Contact members and vendors via telephone and/or email as initiated by the business units to obtain the information needed, such as documents, signatures, and health or financial information in order to prepare the case for a decision
  • Use various computer systems such as FAST, LifeNotes, LifeDesk and AS400 to retrieve information and update case files
  • Act as a point of contact for issues and escalations to help find resolution, provides guidance to teammates by answering inquiries and resolving problems
  • Create, maintain, and follow process & procedural documentation
  • Create and maintain effective, collaborative working relationships with both internal and external team members and leaders
  • Serve as a liaison between AAA Life Insurance Company, New Business and Underwriting, external vendors, Insurance Agents, and Managers
  • Provide timely professional, friendly communication to our customers (agents, applicants, beneficiaries) regarding the status of their insurance cases. Displays exceptional customer service skills while building rapport with members, beneficiaries, other third parties, and sales personnel
  • Interacts with a variety of vendors utilized by the company including labs, funeral homes, medical research firms, government agencies, and a variety of other relationships, utilized in the processing of claims.
  • Assists with analysis, development and implementation of new and enhanced procedures for processing. Actively participates in change management.
  • Provides input that may lead to simplification of the business model in forms, technology, processes and all day-to-day activities.
Qualifications

What do you offer?
  • High school education plus equivalent experience / Associate degree or equivalent work experience
  • Minimum 4 years of experience working in a life insurance agency or carrier operations
  • 5 years' experience in a process-oriented role
  • 2 years' experience in Life Insurance industry
  • Proven ability to handle multiple assignments with overlapping delivery dates and troubleshoot problems quickly and effectively
  • Excellent written and verbal communication skills
  • Proficient in all Microsoft Office Suite applications
  • Ability to use Salesforce.com, FAST AS400, LifeNotes and LifeDesk and other systems/tools
What We offer:
  • A collaborative, energetic work environment where you can put your passion for people to work
  • Medical, Dental, Vision, Life and Disability coverage available day one
  • Pension Plan
  • Performance-based incentive plan
  • 401k available with a Company match
  • Holidays and Paid Time Off
  • AAA Basic Membership

#LI-Hybrid

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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