IT Operations Support Specialist

2 weeks ago

Livonia, MI, United States V2soft Full time

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company
Please visit us at www.v2soft.com to know more .

Skills Required:
Business Process Support, Desktop Support, Operations Support Systems, Server Support, Support/Services, Application Support, Technical Support

Experience Required:
Specialist Exp: 5+ experience in relevant field

Education Required:
High School Diploma / GED
Education Preferred:
Bachelor's Degree

Responsibilities:
• Support a multi-shift operation in a manufacturing plant. o Must be able to work flexible hours in support a multi-shift operation. Requires rotating schedule to support business processes. (Days, nights and or weekends). • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant. • Interface with Business IT and business owners to prioritize improvement efforts. • Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary. • Focus on the integration / long term maintenance of applications and hardware. • Assist team lead with managing assignments and workload. • Develop, maintain, and share, accurate support documentation. • Support of local network equipment in a Cisco based environment. • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. • Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment.

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

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