Regional Clinical Operations Manager
1 week ago
- Oversee daily operations of the clinic, ensuring timely patient flow and staff coordination.
- Act as liaison between surgeons, clinic staff, hospital systems, and external vendors.
- Lead quality improvement initiatives, workflow optimization, and policy implementation.
- Train and mentor clinical support staff, including MAs, Surgery Schedulers, and administrative personnel.
- Monitor clinic metrics (e.g., visit volume, wait times, documentation lag) and generate reports for leadership.
- Partner with leadership to support implementation of new programs, workflows, or initiatives at the clinic level.
- Foster collaboration and alignment across service lines (clinical care, procedure room, WholeBody, and physical therapy in Santa Monica), ensuring staff work seamlessly together to deliver a unified patient experience.
- Manage scheduling templates, daily clinic flow, and capacity utilization. ? Support financial stewardship by monitoring staffing ratios, overtime, supply usage, and patient throughput metrics.
- Oversee vendor relationships at the clinic level (supplies, DME, imaging, etc.), including issue resolution and service coordination.
- Manage the Durable Medical Equipment (DME) program across both West LA locations, ensuring appropriate inventory levels, compliance with dispensing protocols, and efficient patient fulfillment.
- Represent the clinic in cross-functional meetings and operational strategy sessions.
- Ensure compliance with OSHA, HIPAA, and state/federal healthcare regulations.
- Clinic Leadership & Staff Management
- Directly manage clinic staff (front office coordinators, medical assistants, surgery coordinators) at our West LA sites.
- Partner with physicians to ensure clinic schedules run efficiently and patient needs are met.
- Conduct regular 1:1s, performance evaluations, and oversee staff leveling (MA I/II/III, schedulers).
- Serve as the point of escalation for patient concerns and operational issues.
- Bachelor's degree in healthcare administration, business, public health, or a related field required.
- Advanced degree (MBA, MHA, MPH, or equivalent) preferred.
- 3-5 years of experience in clinical operations, practice management, or healthcare administration, ideally within multi-specialty, orthopedic, or ASC settings (but not required).
- Demonstrated success managing front-line healthcare staff and partnering with physicians.
- Experience implementing process improvements, compliance programs, or vendor management in a healthcare environment.
- Prior multi-site or regional management experience strongly preferred.
- Strong operational and organizational skills with ability to manage competing priorities.
- Effective people manager with coaching, mentoring, and team-building skills.
- Comfortable with EMRs, scheduling systems, and healthcare workflows.
- Data-driven mindset with ability to monitor, interpret, and act on key operational
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Manager-Finance Operations
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Marina del Rey, CA, United States Pacer Group Full timeThe job description for your reference is below for your review: Job Title: Patient Services Representative Location: Marina del Rey, CA 90292 Duration: 13 weeks Shift: Day 5x8-Hour (08:30 - 17:00) Payrate: $ 24.94 per hour Position Overview: The Patient Service Representative (PSR) serves as the first point of contact for patients, both in person and over...
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