Practice Manager

Join UCLA Health's Marina del Rey Immediate Care, a high-performing, patient-centered clinic serving the Westside community. We pride ourselves on delivering compassionate, efficient care in a collaborative environment where every team member's contribution is valued. As Practice Manager, you will be the operational leader of our immediate care clinic, ensuring seamless day-to-day operations, exceptional patient experiences, and a thriving team culture. You'll work closely with clinical and administrative staff, physicians, and leadership to drive quality, safety, and efficiency.

• Communication: Serve as the primary liaison between staff, providers, and leadership. Communicate updates, changes, and expectations clearly and effectively.
• Resource Coordination: Oversee inventory, supplies, and vendor relationships. Ensure the clinic is well-equipped and organized for optimal patient care.
• Financial Management: Manage budgets, billing, and revenue cycle processes. Monitor copay collections and support financial goals for the clinic.
• Compliance & Quality: Maintain compliance with healthcare regulations (HIPAA, OSHA, etc.), clinic policies, and UCLA Health standards. Lead quality improvement initiatives and monitor key performance metrics.
• Patient Experience: Champion outstanding customer service. Address patient concerns promptly and ensure every visitor receives compassionate, high-quality care.
• Team Leadership:Hire, train, and mentor front and back-office staff. Foster a positive, collaborative work environment and promote ongoing professional development.
• Clinic Operations:Oversee daily operations, including patient flow, scheduling, and staff coordination. Ensure the clinic runs smoothly and efficiently, even during high-volume periods.

• 2 years of Supervisory / Management experience.
• Skill in
  analyzing information, problems, situations and procedures to define
  objectives, identify pattern and formulate conclusions
• Skill in
  planning, preparing and analyzing complete revenue and expenses budgets
• Ability to
  creatively integrate competing demands of an outpatient setting into a
  productive working environment
• Ability to
  interact diplomatically and sympathetically with a patient population in
  varying degrees of health and effective communication with staff, faculty
  and the general public in conveying information to varying organizational
  levels
• Working
  knowledge of University policies and procedures to appropriately manage
  accounting systems, cashiering, risk management and personnel.
• Previous
  demonstrated expertise in managing patient services and nursing staffing
• Skill and
  experience in developing Quality Improvement plans to include using the
  Lean Process
• Knowledge of
  Title 22, JCAHO, CDPH (CLIA and
  Radiology) and NCQA guidelines
• Interpersonal skills and ability to communicate effectively and diplomatically with
  patients, staff and physicians;
  give and receive information, clarify policies, and mediate if necessary
  with patients, physicians, and technologists
• Ability to accept and carry out oral instructions accurately and work
  independently as well as a part of a team within a demanding environment
• Ability to prioritize work, handle multiple tasks to completion and
  make decisions on which course to follow for a particular situation
• Ability to
  work independently and follow through on assignments with minimal
  direction and supervision
• Ability to
  adapt and implement frequently changing procedures
• Knowledge of
  medical terminology
• Knowledge of
  health system registration procedures.
• Knowledge and
  familiarity with the Department and Health System computer systems,
  including scheduling procedures in the appropriate computer system
• Basic mathematical skills to compute discounts in billing and prepare
  all billing/payment reports accurately
• Ability to be courteous, professional, and diplomatic in any given
  situation, particularly with patients who are anxious and agitated.
• Ability to be flexible with working hours given adequate notice and
  ability to work weekends are required by the assigned practice(s)