Non-Clinical - Administrative - Patient Services Representative
7 days ago
Job Title: Patient Services Representative
Location: Marina del Rey, CA 90292
Duration: 13 weeks
Shift: Day 5x8-Hour (08:30 - 17:00)
Payrate: $ 24.94 per hour
Position Overview:
The Patient Service Representative (PSR) serves as the first point of contact for patients, both in person and over the phone, in a busy outpatient clinic. This role is ideal for candidates with a clinical background (e.g., MA, CNA) who are seeking a transition into administrative work. The PSR is responsible for front desk operations, including check-in/check-out, appointment scheduling, insurance verification, and referral processing, while delivering exceptional customer service and ensuring efficient clinic workflow.
Required Qualifications
- Minimum of 2 years' recent experience in an outpatient clinic or medical office setting
- Experience with medical insurance, referral processes, and benefit plans
- Ability to type 35-40 WPM
- Strong comprehension skills for detailed oral and written instructions
- Experience with CS-Link/Epic electronic health records system
- Knowledge of medical terminology
- Background as a Medical Assistant (MA), Certified Nursing Assistant (CNA), or similar clinical role
- Serve as the primary point of contact for patient relations, both in person and by phone
- Greet patients, address inquiries, and escalate concerns appropriately
- Manage patient check-in/check-out, collect co-payments, issue receipts, and reconcile daily payments
- Verify and update patient demographics and insurance information in CS-Link/Epic
- Schedule appointments and complete all aspects of patient registration
- Process and track referrals and authorizations for a variety of insurance types
- Handle patient and provider correspondence and document interactions
- Explain clinic policies, procedures, and services clearly to patients
- Maintain a clean and sanitized workspace in accordance with departmental guidelines
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