Security Operations Manager
6 days ago
Securitas Security Services is seeking a driven, people-focused Operations Manager to support a premier client in North Reading, MA.
At Securitas, we protect what matters most. With operations in 47 countries, 355,000+ employees, and 150,000 clients, we deliver the industry's most advanced and sustainable security solutions. Our culture is built on Integrity, Vigilance, and Helpfulness-values that guide our decisions, our relationships, and our commitment to service.
You'll play a key role in ensuring seamless security operations, supporting a high-performing team, and strengthening our partnership with an important client.
As the Operations Manager, you will lead daily and nightly physical security operations. Your focus will be on team leadership, operational excellence, safety, and client partnership. You will:
- Oversee and enhance physical security operations across multiple critical-infrastructure locations.
- Drive a strong safety culture
- Train and mentor onsite security personnel in partnership with local branch leadership.
- Plan and execute security projects, assignments, and daily tasks with precision and timeliness.
- Coach and guide employees, administering corrective actions when needed, in alignment with company policy.
- Evaluate the effectiveness of security operations and recommend improvements.
- Set the tone for excellent customer service and hold the team accountable to the same high standard.
- Partner closely with the client and Securitas management through regular reviews and proactive communication.
- Conduct inspections, audits, and unannounced reviews, ensuring full compliance with all post orders.
- Build strong relationships with internal and external stakeholders to maintain a secure, positive environment.
- Perform audits, inspections, penetration tests, and ongoing training and development.
This role requires flexibility to support a blended 2nd and 3rd shift schedule:
- Friday & Saturday: 2pm-12am and Sunday & Monday: 10pm-8am
- 4+ years of experience in the security industry
- 4+ years of leadership or management experience
- Working knowledge of CCTV, access control, incident management, and other security technologies
- Bachelor's degree in Criminal Justice, Security Management, Business, or related field (or equivalent experience)
- Military or law enforcement experience is a plus, but not required
#NorthernNE
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
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