Transportation Operations Manager

1 day ago

Reading, MA, United States MV Transportation Full time

Overview: MV Transportation is seeking a Transportation Operations Manager to provide support, leadership, and direction to an assigned operating location to ensure the delivery of annual business plans.

Job Responsibilities:

  • Manage customer relations through both direct contact and outreach programs
  • Select, train, and mentor location staff
  • Communicate effectively with location staff and support team members
  • Oversee vehicle maintenance plan and ensure fleet availability
  • Oversee safety and training programs to ensure compliance with company, contract, and regulatory requirements
  • Maintain client contact to meet or exceed expectations
  • Conduct periodic departmental audits
  • Review key operational metrics daily, weekly, and monthly
  • Manage location financial metrics continuously and develop action plans for exceptions
  • Adhere to company policies and procedures
  • Participate in location labor and employee relations activities
  • Provide insight and information to support location contract renewals
  • Create and present location annual budget

Talent Requirements:

  • College degree or equivalent business management experience
  • Management experience required
  • Minimum of 5 years comprehensive experience in operations management and 7 years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software
  • Labor/union negotiations/expenses expertise
  • Understanding of dispatch, scheduling, driver recruitment, safety DOT and FTA compliance
  • MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multitasking skills
  • Additional duties/responsibilities based upon individual contract requirements
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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