Product Technical Support Specialist

Job Overview:

Are you passionate about resolving technical issues and assisting customers in finding the ideal solutions? Join Marvin as a Product Technical Support Specialist, where your knowledge will help customers navigate our product offerings, capabilities, and technical details. You will be part of a dynamic, cross-functional team that thrives on innovation and precision. Each day presents unique inquiries that require creative solutions and teamwork across various departments. If you have a knack for critical thinking and making a significant impact, we encourage you to apply

Highlights of Your Role:

• Provide expert insights to customer inquiries regarding product capabilities, limitations, and technical specifications.
• Produce precise pricing, estimating, structural analysis, and tailored AutoCAD drawings to meet customer requirements.
• Work collaboratively with different departments to deliver timely and effective resolutions for unique customer requests.

You’re a Great Fit If You Have:

• An associate or bachelor's degree, preferably in Engineering, Drafting, Construction Management, Architecture, or a similar field.
• 2-4 years of experience in a related field, including estimating, drafting, or construction.
• Proficiency in AutoCAD and Microsoft Office is advantageous.
• Strong communication skills and a solid grasp of the construction industry.

Additionally, We Value:

• Technical curiosity and the ability to quickly learn Marvin products and systems.
• A self-directed approach in managing priorities, deadlines, and details.
• A collaborative mindset paired with sound business judgment.
• A solution-oriented outlook and comfort with ambiguity.

At Marvin, we care about creating better living solutions. As a member of this family-owned and -led window and door company, you will find a community filled with opportunities. For over a century, we have been leaders in designing, building, and engineering premium, award-winning products. Marvin is proud to have been recognized as a Top Large Employer by Forbes Magazine for two consecutive years, in 2024 and 2025. With operations across 19 cities in North America, we manufacture high-quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Our commitment to our values and fostering a culture where safety and employee wellbeing is prioritized is paramount. We adopt a better living approach with benefits that support you at work and beyond, including health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match, and more

Some of Our Unique Benefits Include:

• A $300 annual wellbeing account to choose what makes you feel happy and healthy.
• Better Living Day A paid day off dedicated to enjoying some fun.
• Annual profit sharing to recognize everyone's contributions to Marvin's success.
• Giving at Marvin: opportunities to participate in organized volunteer work.
• The Brighter Days Fund: financial support during personal hardships from your colleagues and the Marvin family.

Join the dedicated team of over 8,000 Marvin employees to enjoy these benefits and more. Apply today

Marvin is an Equal Opportunity Employer.

Marvin is committed to fostering an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected statuses under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $21.34 - $26.69