Technical Product Support Specialist

7 days ago

Madison, WI, United States Aprilaire Full time

Overview

As AprilAire grows, so does our Customer Service team We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist

You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support.

Just a few reasons to apply:

  • Competitive salary and benefits
  • Work from home: 1 day per week after meeting performance goals
  • Free downtown parking/near UW-Madison: 130 S. Ingersoll, Madison, WI 53703
  • Schedule: Monday-Friday 8:30am-5:15pm (no weekends)
  • Team culture: One team approach with team camaraderie, potlucks, and social events
  • Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills
  • Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Technical Product Support Specialist, as well as careers in Sales, Product Management, Marketing, Training, and more. It's a proven feeder position that opens the door to multiple career paths across the organization.
Responsibilities

Your day will include:
  • Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
  • Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
  • Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
  • Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
  • Multitasking within an email queue to provide technical support and answer general product questions
  • Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
  • Learning, growing, and deepening your understanding of indoor air quality solutions
  • Multitasking while on a call or email by documenting transactions into CRM system
Qualifications

If the below says "Me", consider applying today:
  • Comfortable working onsite 4-5 days per week
  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of good customer service
  • Ability to learn technical aspects about a product (we provide training and one on one support)
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)


LinkedIn Tag

Claudine Baccheschi #LI-CB1

  • Product Technical Support Specialist

    2 weeks ago

    Madison, WI, United States Marvin Full time

    Job Overview: Are you passionate about resolving technical issues and assisting customers in finding the ideal solutions? Join Marvin as a Product Technical Support Specialist, where your knowledge will help customers navigate our product offerings, capabilities, and technical details. You will be part of a dynamic, cross-functional team that thrives on...

  • Product Technical Support Specialist

    2 weeks ago

    Madison, WI, United States Marvin Full time

    Job Overview: Are you passionate about resolving technical issues and assisting customers in finding the ideal solutions? Join Marvin as a Product Technical Support Specialist, where your knowledge will help customers navigate our product offerings, capabilities, and technical details. You will be part of a dynamic, cross-functional team that thrives on...

  • Product Technical Support Specialist

    2 weeks ago

    Madison, WI, United States Marvin Full time

    Job Overview: Are you passionate about resolving technical issues and assisting customers in finding the ideal solutions? Join Marvin as a Product Technical Support Specialist, where your knowledge will help customers navigate our product offerings, capabilities, and technical details. You will be part of a dynamic, cross-functional team that thrives on...

  • Technical Support Specialist

    2 weeks ago

    Madison, WI, United States Advanced Project Solutions Full time

    Overview Technical Support Specialist Advanced Project Solutions (APS), Madison, WI. Department: Service. Supervisor: Service Manager. Job Type: Full-time. Directs the installation, maintenance and modifications and minor repairs to CCTV hardware and software systems and provides technical assistance and training to system users by performing the following...

  • Senior Customer Services Technical Specialist

    1 week ago

    Madison, WI, United States Wolters Kluwer Full time

    Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712 | CPESG | Enablon EHS - North America | Wolters Kluwer Enablon is seeking a Senior Customer Services Technical Specialist ( Senior Support Software Engineer) to join our Sustainment team . This senior-level role is ideal for experienced professionals who...

  • Technical Support Representative

    2 weeks ago

    Madison, WI, United States enVista Full time

    Technical Support Representative The Technical Support Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards. This is an...

  • Technical Support Representative

    7 days ago

    Madison, WI, United States enVista Full time

    Technical Support Representative The Technical Support Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards. This is an...

  • Information Technology Support Specialist

    2 weeks ago

    Madison, WI, United States U.S. Judicial Branch Full time

    The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good...

  • Software Production Support Specialist

    6 days ago

    Madison, WI, United States Oracle Full time

    Job Description Join Oracle Health: Empowering Healthcare with Innovative Technology At Oracle Health, we're on a mission to transform healthcare by providing cutting-edge software solutions that help clinicians deliver the best care possible. We're looking for a highly skilled Production Service Developer to join our team and play a critical role in...

  • Information Technology Support Specialist

    2 weeks ago

    Madison, WI, United States U.S. Courts Full time

    Summary The U.S. District Court in Madison, Wisconsin is hiring a full-time IT Support Specialist to provide technical support for judges and staff. Responsibilities include installing, troubleshooting, and maintaining hardware, software, mobile devices, and courtroom technology, and assisting with IT administration tasks. The ideal candidate must have good...