Application Support Analyst

Employment type: Full-time, B2B contract

Salary: negotiable

Location: Remote, Bosnia and Herzegovina

We are a DevOps consultancy based in the UK, specialising in empowering organisations on their digital transformation journey. With a team of highly skilled professionals boasting over 50+ years of collective technical and commercial experience, we at Deployflow are committed to delivering exceptional technology solutions that drive business growth and success. Naturally, we always go the extra mile for our clients, but we are dedicated to our team members even more. Our strength is in the power of unity and, just as our motto says: "Together we make an extraordinary impact."

We are looking for a motivated and experienced Application Support Analyst to join our team on a permanent or B2B contract. Your degree isn't our priority, but your personality, attitude, and determination are.

Furthermore, if you can easily acclimate to new environments, actively engage in brainstorming ideas, never stop before a challenge, and learn from your failures, and if this role aligns with your passions and you can prove you're great at it, our doors are fully open to you.

We're looking for an Application Support Analyst who can come in and hit the ground running to take our new set of internal business applications to the next level. This role will be working closely with the Customer Service and Business Operations teams looking to bring a dynamic and fresh approach to the usage of the core applications in their departments. The successful candidate will have been in a similar role before and have a tenacious attitude to best practice and versatility. They will also be able to collaborate with the rest of the Application Management team on other day to day tasks ensuring Zilch's Core application's smooth operation. Caring for our customers, both internal and external is paramount.

Day-to-day responsibilities will include:

• Be the main point of contact and expert on business applications used by other teams, as well as the core Zilch platform
• Working closely with cross functional teams to understand their application needs and help them select the best platforms, provision and support them
• Technical investigation and analysis of incidents, problem replication and call closure to ensure customer satisfaction
• Creating knowledge base articles to help our internal teams become self-sufficient
• Supporting our customers by identifying and resolving deeper platform issues
• Working with our data ensuring we store and process information securely and effectively Working in an agile environment on systems which are critical for our customers
• Continually improving our tooling, practices, and knowledge
• Assist in ad-hoc technology support and technology related duties

• An enthusiast who lives and breathes application and who is passionate about assisting internal and external teams to extract the most out of the platforms they use
• An Engineer who is wholehearted about keeping our customers happy and our systems humming
• Proven analytical skills and ability to problem solve
• Understanding of business applications and processes
• Proven track record in supporting the business' usage of business applications and processes
• Understanding of APIs and integrations
• Proven ability to implement best practice processes and application usage
• Ability to manage own work pipeline as well as work as a part of a team
• Strong awareness of data security best practices
• Experience in working with SQL performing data-fixes and queries

• Experience supporting AWS systems
• Experience supporting Intercom or similar
• Experience implementing and supporting business applications (E.g., CRM and ERP systems)
• Experience supporting REST integrated systems
• SQL and/or Python scripting
• Usage of low-code integration platforms
• Exposure to caching systems like Redis or Memcached
• Exposure to workflow management systems

• Private Health insurance
• Holiday allowance including a day off for a birthday
• Company laptop

About the client: Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, they give customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? They have already done big things since launching in the UK in 2020. In the first 24 months, they gained a huge 3 million customers. And just 14 months into our journey, they earned double-unicorn status the fastest company in Europe to do so *bragging-not-bragging*