Hotel Front Desk Receptionist

2 weeks ago

Dry Ridge, KY, United States Home2 Suites Dry Ridge Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Field customer complaints when necessary • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fact-paced environment Qualifications: • 1+ year of hotel industry experience or related job preferred • High school graduate, GED recipient, or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Has experience answering telephone calls and troubleshooting stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Must be able to stand on your feet for 8 hours during a typical shift • Please only apply if you meet each of these criteria Compensation: $12.50 hourly

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fact-paced environment

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