Business Development Associate

General Job Description

The Business Development Associate is responsible for strengthening customer relationships, supporting field operations, and driving growth within assigned markets. This role serves as the primary liaison between our customers and internal teams, ensuring that construction, purchasing, and warranty partners receive exceptional service, timely communication, and consistent follow-through. The ideal candidate is relationship-driven, highly organized, comfortable working in the field, and eager to learn the operational aspects of our business.

Key Responsibilities

Lead Management and Customer Relations

• Develop an understanding of the market and the major players in our customer base.
  • Use tools such as Zonda and business journals to increase market knowledge and awareness.
  • Attend IES training sessions and ride along with KEP personnel to gain knowledge on all three trades and KEP's operations.
  • Attend industry trade events aimed at networking.
• Maintain strong long-term relationships with construction, purchasing, and warranty teams. Ensure our work is meeting scheduling and quality guideline.
  • 45% time spent with construction teams 45% with purchasing teams and 10% with warranty teams.
  • Attend construction and purchasing meetings to ensure we are delivering the quality they expect from KEP.
  • Build and maintain a schedule to periodically meet with our customers in each of our cities-a mix of scheduled visits and drop-ins.
    • Use of sales assets to provide meals, donuts, etc., for customers.
    • Quarterly luncheons with the construction and purchasing team. Allow them to provide any feedback necessary.
    • Maintain a schedule allowing 4 days in the field and 1 days in the office allowing for external and internal discussion.

Customer Experience & Retention

• Ensure end-to-end customer satisfaction.
• Track and report findings from customer discussions to the KEP team.
• Follow up on the resolution of any issues.
• Track customer satisfaction metrics and assist in implementing improvement plans when needed.

Collaboration with Internal Teams

• Attend weekly meetings to discuss the past week's findings and the following week's schedule.
• Gather information from customer meetings. Report back to the KEP with any findings, good or bad.
  • When urgent matters are uncovered, ensure the relevant team members are made aware.
  • Weekly feedback on pricing discussions uncovered during meetings and calls.
  • Work with the various teams and market managers to assure operations are moving in the right direction.

Reporting & Documentation

• Use CRM to maintain accurate records.
  • Document customer interactions and follow-up actions.
  • Add and update any project information uncovered.
  • Monthly expense updates and logging.

Minimum Education

None
Minimum Years of Experience

2-4
Specific Qualifications

Qualifications

• Strong interpersonal and communication skills; comfortable engaging with field and office personnel at all levels.
• Highly organized, self-motivated, and able to work independently in a field-based role.
• Ability to problem-solve, ask the right questions, and follow through on customer needs.
• Prior experience in construction, business development, customer service, or a related field is a plus (but not required).
• Willingness to travel within assigned markets (typically 4 days in the field / 1 day in the office).

License Required

Yes
Job Locations

US-OH-Cincinnati
Company Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860-1500 or any IES office to request assistance.

IES Participates in E-Verify

E-Verify Information

English/Spanish

Right to Work

English

Spanish

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