Administrative Professional 4
3 days ago
Service Monitoring & Enforcement Department (SMED)
Hourly Rate: $26.92
About The Service Monitoring & Enforcement Department:
The Service Monitoring and Enforcement Department's (SMED) mission is to enforce consumer safeguards, to resolve consumer complaints and to ensure Ohio utility consumers receive safe and reliable services. SMED is organized into three divisions.
What You'll Do:
In this position as an Administrative Professional 4, you will:
- Provide comprehensive administrative assistance to the Service and Monitoring & Enforcement Departmental (SMED), including direct support to Director and División Chiefs
- Facilitate daily operations by assisting with routine tasks, coordinating division projects, and managing record retention
- Handle internal and external communications, responding to both written and oral correspondence in a timely and professional manner
- Maintain and update departmental records, ensuring data accuracy across platforms such as Salesforce, Ohio 811 excavator lists, and SharePoint
- Edit and/or perform regular maintenance for SMED webpage
- Coordinate recruitment logistics such as scheduling interviews, organizing assessments, and support test proctoring activities
- Perform general clerical tasks (process mail, answer phone, monitor fax transmissions)
- Arrange travel accommodation for field staff
- Document and revise meeting minutes for boards and Commissions
PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments. Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.
Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Qualifications
30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.
-Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 mos. exp. in secretarial/administrative professional field.
-Or 12 mos. exp. as Administrative Professional 2,16872.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills: Administrative Support/Services
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