IT Support Analyst

1 week ago

Fort Worth, TX, United States Superior Pipeline Services, Inc. Full time

IT Support Analyst - (Part-Time)

Fort Worth, TX

Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services.

Our Core Values: TRAITS

Trust, Respect, Accountability, Integrity, Teamwork, and Safety.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Desktop and printer issues.
  • Outlook issues.
  • Mobile device issues - tablets/smartphones/other technology.
  • Information Technology (IT) Helpdesk - Lansweeper.
  • Voice over Internet Protocol (VOIP).
  • Badging to enter and exit building.
  • Comcast and Century Link requests and issues.
  • Document policies and procedures.
  • Keep our IT information current - exchange, active directory, and similar.
  • Onboarding and exit processes - setting up and wiping computers.
  • Manage and support Smartphone Apps.
  • Microsoft licensing.
  • Special IT projects assigned by Controller.

Roles and Responsibilities:

  • Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system.
  • Troubleshoot and resolve hardware and software issues on laptops and mobile devices.
  • Perform password resets and account management across multiple systems.
  • Assist with device setup, configuration, and deployment.
  • Support Microsoft 365 applications and basic administration tasks.
  • Document issues and resolutions in the ticketing system.
  • Collaborate with IT lead on projects and infrastructure improvements.

Requirements

  • Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required).
  • Reliable transportation and a valid driver's license with a good driving record.
  • Ability to work under 30 hours per week.
  • At least 1 year of IT experience or currently enrolled in an IT-related degree program.
  • Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting.
  • Strong communication and problem-solving skills.

Preferred Qualifications

  • Familiarity with Microsoft 365, Intune, and other Azure products and services.
  • Experience with ticketing systems.
  • Exposure to networking concepts and device setup.
  • Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required.

Notes:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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