Event Coordinator

1 week ago

Charlotte, NC, United States U.S. National Whitewater Center Full time

Event Coordinators at the Whitewater Center (Whitewater) are responsible for booking and processing all private group events at the facility and helping with the execution of all public events. Event Coordinators must fulfill the needs of all inbound group inquiries including program determination, proposal generation, and execution on the day of events. This position is an on-site, full-time, benefits-eligible position that reports directly to the Events Manager.

Responsibilities:

  • Communicate with clients in a polite, clear, and confident manner using a variety of mediums - email, phone, and face-to-face interaction.
  • Answer questions regarding group outings, activities, venues, and catering, providing clients with guidance to best match our products with their needs.
  • Provide a detailed review of products and services purchased, requirements to participate, and an overview of what to expect upon arrival.
  • Prepare for all group reservations to ensure a pleasant and efficient check-in, including printing wristbands and giving welcome talks.
  • Input group inquiry information for lead tracking and follow-up, and develop relationships with Whitewater Center clients to encourage repeat bookings.
  • Facilitate tours of the Whitewater Center's activities and facilities for potential and returning clients.
  • Collaborate with all departments to ensure the best possible experience for each group outing.
  • Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center.
  • Other duties as assigned.
Requirements
  • Able to work well under pressure and make decisions independently.
  • Resourceful and takes a solution-focused approach to conflict and provide positive resolution.
  • Outgoing, friendly, confident candidates with excellent communication skills.
  • Adhere to grooming and appearance standards.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Preferred Qualifications
  • A Bachelor's Degree in Business, Hospitality, or another related field.
  • Prior experience in customer service, sales, or another related area.
Physical Demands
  • Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
  • Must be able to lift and carry at least 50 pounds.
  • Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to work in shared spaces with other employees and customers.
  • All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

Access to Whitewater Center's pass activities
Staff discount program and pro deals
Health, Dental, Vision, FSA
401K
Paid Time Off

Overview of Department

The Events Department professionals work to advance Whitewater's mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater

Whitewater's mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

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