Network Installation Technician-HSIA

13 hours ago

Chicago, IL, United States Cloud5 Full time
Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5's award-winning Contact Center combines innovation with skilled, highly tenured agents to deliver sales and service that add value across any channel. The company's 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.

We are seeking Tier 2 Technical Support Specialist , in our Chicago,IL office.

The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
  • Liaise with staff, property management groups, ISP's, and other vendors to ensure that change orders are well communicated, well thought out, and efficiently executed through to completion with minimal service disruptions for all parties
  • Perform high level and in-depth network monitoring, as well as troubleshooting and diagnosing network, hardware, and ISP issues
  • Adhere to general and property specific service level agreements (SLAs)
  • Address and handle Tier 1 and outsourced/overflow support ticket escalations
  • Analyze and identify larger global/system wide issues and present or escalate these to Tier 3 agents for additional input and resolution
  • Use advanced knowledge of networks, policies and procedures, and best practices to educate and present solutions for clients
  • Deliver ongoing training and development of Tier 1 agents
  • Dig below the surface and identify trends in support tickets, diagnose underlying cause, and take appropriate actions
  • Work closely with other departments (installations, provisioning, sales, software, accounting, etc.) to make sure that client requests/issues are channeled and addressed efficiently
  • Offer "frontline" insight to Tier 3 agents and support managers to ensure best practices and SOP's are developed or modified to achieve maximum efficiency and employee satisfaction
  • With a strong attention to detail, write up detailed documentation on issues, collect and aggregate data from multiple sources to effectively gather information and analyze potential problems
QUALIFICATIONS
  • Bachelor's degree or equivalent work experience with networking
  • 3+ years of experience providing technical support and / or customer service
  • Ability to maintain regular consistent, punctual, and professional attendance
  • Dedication to performing duties in an efficient, professional, and courteous manner with a high attention to detail and accuracy
  • Experience with trouble shooting and documenting network related problems
  • Experience with quality assurance or desktop support
  • CCENT, CCNA, CCNP, Network+, etc.
  • A strong command of the English language, both verbal and written (fluency in other languages is an asset)
It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

Job Type: Full-time

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

  • Installation Field Technician

    5 days ago

    Chicago, IL, United States VDart Full time

    Position: Installation Field Technician Duration: 2~ Month Contract Location: Chicago, IL (Fully Onsite) - would include daily travel around the downtown Chicago area Start Date: Training the week of thanksgiving (3 hour virtual training and can pick the day that works best), officially start on Dec 1st, 2025 Key Responsibilities Install and wire security...

  • L1 Network Technician

    1 week ago

    Chicago, IL, United States NTT DATA North America Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work...

  • L1 Network Technician

    1 week ago

    Chicago, IL, United States NTT DATA North America Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work...

  • L1 Network Technician

    1 day ago

    Chicago, IL, United States NTT DATA North America Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work...

  • L1 Network Technician

    5 days ago

    Chicago, IL, United States NTT DATA North America Full time

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work...

  • Field Installation Technician

    1 week ago

    Chicago, IL, United States Opal Fuels Full time

    About OPAL Fuels OPAL Fuels (Nasdaq: OPAL) is a leader in the capture and conversion of biogas into low carbon intensity RNG and renewable electricity. OPAL Fuels is also a leader in the marketing and distribution of RNG to heavy duty trucking and other hard to de-carbonize industrial sectors. For additional information, and to learn more about OPAL...

  • Field Installation Technician

    5 days ago

    Chicago, IL, United States Opal Fuels Full time

    About OPAL Fuels OPAL Fuels (Nasdaq: OPAL) is a leader in the capture and conversion of biogas into low carbon intensity RNG and renewable electricity. OPAL Fuels is also a leader in the marketing and distribution of RNG to heavy duty trucking and other hard to de-carbonize industrial sectors. For additional information, and to learn more about OPAL...

  • Field Service/Installation Technician

    1 week ago

    Chicago, IL, United States Benco Dental Full time

    Field Service/Installation Technician Location: Chicago, IL Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3583518&source=3583518-CJB-0) Location: Chicago, IL Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...

  • Field Service/Installation Technician

    2 weeks ago

    Chicago, IL, United States Benco Dental Full time

    Field Service/Installation Technician Location: Chicago, IL Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3576509&source=3576509-CJB-0) Location: Chicago, IL Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...

  • Field Service/Installation Technician

    2 weeks ago

    Chicago, IL, United States Benco Dental Full time

    Field Service/Installation Technician Location: Chicago, IL Business Unit: Service START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3576509&source=3576509-CJB-0) Location: Chicago, IL Field Service/Installation Technician at Benco Dental At Benco Dental, our company is our family, and we are looking for a new...