L1 Network Technician

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a L1 Network Technician (Field Services) to join our team in Chicago, Illinois.

Job Description:

We are seeking a reliable and motivated L1 Network Technician to join our Field Services team. This entry-level role is ideal for candidates with hands-on experience in physical network installations and basic network troubleshooting. The position focuses on rack and stack, patch cabling, and supporting network device deployments in various environments.

Key Responsibilities:

Perform rack and stack of network devices, servers, and related equipment

Patch cabling: install, terminate, and test Ethernet cables (copper; fiber experience a plus)

Follow cabling best practices for patch panels and cable management

Assist with cable management to maintain organized infrastructure

Use basic console commands (ping, assign IP address, copy/paste configuration) for device setup and troubleshooting

Support device connectivity and resolve basic network issues (e.g., verifying link lights, checking cable continuity)

Install and replace wireless access points (WAPs), including mounting, cabling, and basic configuration

Assist with LAN surveys:

Conduct visual inspections of network rooms, racks, and cabling layouts

Perform basic cable tracing and labeling as directed

Document findings with photos and simple reports

Identify obvious physical issues (e.g., disconnected cables, poor cable management) and report to senior staff

Document installations and updates to network diagrams as directed

Collaborate with senior engineers and client IT teams onsite and remotely

Escalate unresolved or complex issues to L2 engineers or third parties

Maintain a safe work environment and follow all safety protocols

Physical ability to lift/carry equipment, climb ladders, and work in confined spaces

Willingness to work at heights up to 12 feet (ladders) and up to 40 feet (scissor lifts) as needed

Work in various environments: data centers, office buildings, construction sites

Perform other related tasks as required

Must have reliable transportation, be able to drive up to 500 miles, be willing to fly longer distances, and be away from home 75%; must live near a major airport.

Knowledge and Experience

Basic understanding of network device connectivity and cabling standards

Familiarity with console access and basic network commands (ping, IP assignment)

Experience with cable testing tools and equipment preferred

Experience installing and replacing wireless access points (WAPs) preferred

Low voltage cabling experience a plus, but not required

Exposure to LAN survey activities (visual inspections, cable tracing, documentation) a plus

Ability to read and follow network diagrams and instructions

Good problem-solving and communication skills

Ability to work independently and as part of a team

Customer-focused and proactive approach to tasks

Qualifications

High school diploma or equivalent required; technical school or coursework in IT/networking a plus

13 years of experience in network installation, cabling, or related field preferred

No certification required; willingness to learn and obtain certifications as needed

Existing OSHA-10, Scissor Lift, and Fall certifications a plus; willingness to obtain at company expense required

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ) . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.