Vice President, Enterprise Logistics

1 week ago

Westerville, OH, United States 1-800-Flowers.com Full time

Overview:
At 1-800-FLOWERS.COM, Inc., we believe delivering smiles starts with delivering excellence. The Vice President, Logistics will lead our global logistics strategy and operations across all brands and business units - from imports and exports to domestic parcel and eCommerce fulfillment. This executive will drive end-to-end supply chain optimization, global transportation strategy, and cost efficiency initiatives that support business growth and customer satisfaction. The ideal candidate is a visionary logistics leader who can balance strategic planning with operational execution, leveraging data analytics, innovation, and strong partnerships to deliver world-class logistics performance.

Key Responsibilities

Strategic Leadership

  • Develop and execute a comprehensive logistics strategy that optimizes global transportation, import/export operations, and parcel/eCommerce logistics across North America and international markets.
  • Partner cross-functionally with Sourcing, Manufacturing, Distribution, and Finance to ensure logistics supports overall business goals and customer experience.
  • Drive long-term logistics planning and transformation initiatives, integrating digital tools, automation, and analytics to improve visibility, efficiency, and cost performance.
  • Champion innovation and continuous improvement across the logistics organization.
Global Import & Export Management
  • Lead the Import/Export teams managing product flow into the U.S., China and Canada (primarily from Asia, Europe and South America) and exports globally.
  • Oversee carrier and freight forwarder negotiations, including steamship line contracts, drayage, air freight, and customs brokerage.
  • Build and maintain global logistics partnerships that strengthen reliability, flexibility, and cost competitiveness.
  • Ensure compliance with international trade regulations and customs requirements while maintaining timely and cost-effective product movement.
Parcel / eCommerce Logistics
  • Oversee all parcel and eCommerce logistics operations, including domestic and international parcel delivery, returns management, and customer fulfillment.
  • Lead global parcel contract negotiations through RFPs, bid analysis, and volume forecasting.
  • Manage performance of global parcel service providers, ensuring accountability to service-level standards.
  • Develop dashboards and analytics to monitor carrier performance, cost trends, and delivery KPIs in real time.
  • Drive process improvements in shipment visibility, exception management, and cost control.
Operational Excellence & Analytics
  • Create data-driven reporting and analytics to measure performance, identify trends, and guide decision-making.
  • Maintain and report key performance indicators (KPIs) across freight, parcel, and distribution operations.
  • Partner with Finance to manage import and logistics budgets, track cost savings, and report financial impact.
  • Implement and maintain business systems, ERP integration, and digital tools to support a scalable, high-performing logistics function.
Team & Organizational Leadership
  • Lead, mentor, and develop a high-performing global logistics team.
  • Foster a culture of collaboration, accountability, and continuous learning across all logistics disciplines.
  • Align the logistics organization around clear goals, metrics, and operational standards.
  • Bachelor's degree required; advanced degree in Supply Chain, Logistics, or International Business preferred.
  • 15+ years of progressive leadership experience in global logistics, transportation, and eCommerce operations (retail, consumer goods or omni-channel industry preferred).
  • Proven expertise in global freight forwarding, steamship line negotiation, and parcel/eCommerce carrier management.
  • Strong understanding of customs compliance, import/export regulations, and international logistics markets.
  • Exceptional negotiation, financial acumen, and analytical skills.
  • Advanced proficiency in MS Office (Excel, Power BI, Access, PowerPoint) and ERP systems (SAP preferred).
  • Demonstrated ability to lead organizational change, leverage innovation, and deliver measurable improvements in cost, service, and efficiency.
  • Excellent communication, influencing, and executive presentation skills.

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