Business / Systems Analyst

Job Title: Business Analyst

Location: New York, NY

Employment Type: Contract

DMV IT Service LLC, founded in 2020, is a trusted IT consulting firm specializing in IT infrastructure optimization, cybersecurity, networking, and staffing solutions. We partner with clients to achieve technology goals through expert guidance, workforce support, and innovative solutions. With a client-focused approach, we also provide online training and job placements, ensuring long-term IT success.

The Business Analyst plays a critical role in translating business needs into clear, testable, and actionable requirements across the software development lifecycle. This role drives quality from the earliest stages by ensuring requirements are complete, unambiguous, and aligned with business goals. The analyst supports development, QA, and UAT teams by building documentation, enabling traceability, and driving requirement clarity throughout testing and delivery phases.

Requirements

• Lead requirement-gathering activities through workshops, interviews, and cross-functional engagement.
• Develop detailed business documentation including BRDs, use cases, process flows, and user stories.
• Prepare impact assessments for change requests by identifying scope, risks, dependencies, and system impacts.
• Quickly learn and understand utility-based business processes and operations.
• Drive alignment among IT, QA, operations, and business leaders to ensure shared understanding.
• Provide direction to QA teams to ensure testing coverage aligns with documented requirements.

• Conduct detailed analysis to ensure all requirements are clear, testable, and feasible.
• Break down business capabilities into epics, features, and atomic user stories suitable for development and testing.
• Facilitate stakeholder reviews to confirm requirements reflect true business needs.
• Validate completeness and consistency across all documentation and project scope.
• Apply design-thinking methodologies to refine solutions and improve user experience.

• Maintain end-to-end requirements traceability across all testing stages.
• Act as the subject-matter expert during test planning, execution, and defect triage.
• Support QA governance, automation adoption, and continuous improvement initiatives.
• Translate operational needs into detailed, test-ready specifications focused on reliability and compliance.

• Participate in release planning, readiness meetings, and risk assessments.
• Provide clarification during functional testing and UAT execution.
• Support defect analysis and assist during triage meetings.
• Translate business impacts into clear, actionable guidance for technical teams and leadership.
• Contribute to knowledge management, training documentation, and best-practice improvements.
• Support dashboard creation, KPI tracking, and performance reporting.

• Bachelor’s degree in Computer Science, Business Administration, Information Systems, Engineering, or related field.
• Minimum 5 years of hands-on Business Analyst or Systems Analyst experience in enterprise environments.
• Experience with at least one major utility platform such as:
  • Outage Management System (OMS)
  • Oracle Utilities Analytics (OUA)
  • Geographic Information System (GIS)
  • Advanced Metering Infrastructure (AMI)
  • Customer Care & Billing (CC&B)
  • Work Management Systems (e.g., IBM Maximo)
• Strong expertise in requirement elicitation, process mapping, workflow documentation, and stakeholder engagement.
• Advanced analytical thinking, documentation skills, and business process modeling.
• Excellent communication, facilitation, and conflict-resolution abilities.

• Certifications such as IIBA-CBAP, IIBA-CCBA, or PMI-PBA.
• Experience with test management tools like Azure DevOps, Jira, or ALM.
• SQL proficiency and familiarity with functional, UAT, regression, and integration testing.
• Experience with generative AI tools for requirements analysis or test case automation.
• Background in TCoE, Quality Engineering, or structured testing organizations.
• Experience working with both Agile/Scrum and Waterfall methodologies.
• Knowledge of regulatory standards such as NERC, PSC, or FERC.