Business\Systems Analyst
2 weeks ago
New York, NY - Hybrid
Job Description
Responsibilities
- Lead requirements gathering through workshops, interviews, and cross-functional sessions.
- Produce comprehensive documentation (BRDs, use cases, user stories, process flows).
- Collaborate with stakeholders to prepare impact analysis documentation for change requests, identify potential impacts, risks, and dependencies, assessing effects on business and technical processes, and reviewing the scope of testing.
- Rapidly master utility business processes.
- Drive consensus and alignment among IT, QA, Operations, and Business Leadership.
- Provide input and feedback to the QA team on test coverage, strategy, and planning to support alignment with project requirements.
- Conduct detailed requirements analysis to ensure all specifications are clear, testable, and unambiguous.
- Decompose high-level business capabilities into epics, features, and user stories that are atomic and actionable.
- Facilitate stakeholder collaboration to validate those requirements reflect true business needs.
- Review requirements for completeness, consistency, and feasibility, ensuring alignment with project scope and technical capabilities.
- Apply design thinking principles (empathize, define, ideate, prototype, test) to refine requirements and deliver stakeholder-focused solutions.
- Support TCoE governance by establishing and maintaining end-to-end requirements traceability.
- Act as the go-to expert during test planning, execution, and defect triage.
- Champion process maturity, automation, and continuous improvement initiatives within QA.
- Translate operational needs into precise, testable system specifications focused on reliability and compliance.
- Partner with project teams for release planning, risk assessment, and go-live readiness.
- Support requirements clarification during functional and UAT testing phases.
- Assist with defect analysis and participate in defect triage meetings.
- Translate business needs and system impacts for technical teams and leadership to ensure shared understanding.
- Review knowledge management systems for best practices and training improvements.
- Contribute to continuous optimization of testing processes, including automation, cloud, and AI-powered tools.
- Support a metrics-driven approach to testing through dashboards and KPI reporting.
- Education: Bachelor's degree in computer science, Business Administration, Information Systems, Engineering, or a related field.
- Experience: 5 years of progressive, hands-on Business Analyst or Systems Analyst experience in enterprise environments.
- Utility Domain Expertise: Practical experience with at least one of the following systems or equivalent platforms:
o Oracle Utilities Analytics (OUA)
o Geographic Information System (GIS)
o Advanced Metering Infrastructure (AMI)
o Customer Care and Billing (CC&B)
o Work Management Systems (for example, IBM Maximo)
- Core Competencies:
- Proven expertise in requirements elicitation, analysis, documentation, and management.
- Strong process mapping (AS-IS/TO-BE), workflow documentation, and stakeholder management.
- Analytical thinking and problem-solving abilities.
- Exceptional communication, facilitation, and conflict resolution skills.
- Certifications: IIBA-CBAP, IIBA-CCBA, PMI-PBA.
- Technical Skills: Experience with test management tools (Azure DevOps, Jira, ALM), SQL proficiency, and familiarity with functional, acceptance, regression, and system integration testing.
- Emerging Technologies: Experience with Generative AI tools for requirements analysis, test case generation, or test automation. Knowledge of AI-powered testing platforms (for example, ACCELQ, testRigor).
- TCOE Experience: Previous work within a Testing Center of Excellence or Quality Engineering organization.
- Methodologies: Experience with both Waterfall and Agile/Scrum frameworks.
- Regulatory Knowledge: Understanding of utility regulatory compliance (NERC, PSC, FERC).
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