Information Technology Support Engineer

About Georgia Tech

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the wellbeing of our community.
• We act ethically.
• We are responsible stewards.
  

School of Industrial and Systems Engineering

The H. Milton Stewart School of Industrial and Systems Engineering (ISyE) has achieved national and international prominence through its tradition of unparalleled excellence and leadership in research, education, and service. ISyE has almost fifty world?class faculty members, top?notch students, including 1,500 undergraduates and 400 graduate students, outstanding curricula, and extensive research focused on improving quality of life. ISyE supports a broad spectrum of academic concentrations with several that have achieved best?in?class rankings. Fifteen different academic degrees are awarded by ISyE, from the bachelor to the Ph.D. level.

Job Summary

Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.

Responsibilities

• Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
• Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
• Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations.
• Conduct training sessions for other Information Technology staff and end?users on technical topics, promoting knowledge sharing and skill development within the team.
• Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
• Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
• Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
• Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
• Collaborate with Information Technology teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
• Perform other job-related duties as assigned.
  

Qualifications

• Required Educational Qualification: Bachelors Degree in a related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required.
• Required Experience: Six or more years of relevant experience.
  

Preferred Qualifications

• Experience with DevOps/systems administration of Linux servers and workstations. Storage infrastructure solutions including Ceph, ZFS, and/or other resilient data storage technologies. Infrastructure as code practices leveraging templating technology such as Terraform, AWS CloudFormation, or Azure Resource Manager.
• Preferred Certifications: N/A
• Preferred Skills: Broad set of technical knowledge crossing multiple IT systems and services; agility in learning and applying new emerging technologies.
  

Knowledge, Skills, & Abilities

• Linux and associated OS/application deployment technologies
• Containers and container management
• CI/CD practices and tools
  
• Databases and SQL
• GitHub and GitHub workflows
• Endpoint configuration management tools (such as Ansible, Salt, or Puppet)
• UNIX scripting (bash, python, php, etc.)
• Server virtualization technologies such as VMware ESX, OpenStack, Proxmox
• Excellent problem?solving, decision?making, customer service, system documentation skills
• Knowledge of identifying and mitigating vulnerabilities posing threats to information assets (plus)
• Proven ability to work across organizations to build partnerships, develop stakeholder buy?in, and influence without direct authority
• Ability to work in a collaborative, distributed environment
• Strong communication, organization, and presentation skills
  

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. In accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is not considered a position of trust.
• This position does not require a purchasing card (P?Card).
• This position will not travel.
• This position does not require security clearance.
• Successful candidate must be able to pass a background check. Please visit .
• Salary range: $91k - $120k
• Location: Atlanta, GA
• Job grade: T06
  

Job Details

• Seniority level: Mid?Senior level
• Employment type: Full?time
• Job function: Information Technology
• Industry: Higher Education
  

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