IT Technician

7 days ago

Birmingham, AL, United States ITAC Solutions Full time

ITAC is helping a great organization in Birmingham, AL as they search for an IT Technician. This person will be responsible for providing technical support to a wide variety of end user technologies. This person will be able to perform in a professional environment and be a team player. Apply Today

Compensation: $25/hour

What You'll Be Doing

  • Responds to help desk call tickets including logging, follow-up and closure
  • Match or exceed published service levels of response and quality
  • Troubleshoot and resolve customer's problems, issues and requests
  • Windows/Intel hardware and peripheral support, repair/replacement and break/fix
  • Complex software integration and application support, installation and upgrades
  • 24/7 emergency support on call on a rotational basis
  • Asset, inventory and reporting tracking and updates
  • Work with applicable Technician related vendors and service providers
  • Contribution to technology guidelines, policies and procedures
  • Participation and contribution to various IT Department projects and initiatives
What You'll Need to be Considered
  • Bachelors Degree in Computer Science preferred
  • At least 1-2 years in a computer end user support role preferably in a professional services office environment
  • Expert knowledge of Windows OS (XP and Windows 7)
  • Expert knowledge of Microsoft Office applications and PC hardware and peripherals
  • Intermediate knowledge of networks and client/server technology
  • Demonstrated ability and desire to learn new technologies and skills
  • Excellent oral and written communication skills
  • Detail minded and good organizational skills
  • Ability to work under pressure in a fast-paced environment
  • Strong time-management skills and ability to multi-task
  • Strong client service focus and ability to work effectively in a team environment
  • Self-motivation and ability to work with minimal supervision
  • Various physical activity may be required

INDIT

ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png

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