Tier 1 Technician
3 days ago
IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values focus on others, own it, work smart, and do the right thing we are committed to delivering exceptional service. Our team takes pride in prioritizing clients needs, taking ownership of every challenge, and operating with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction. Job Description: As a Tier 1 Tech, you'll troubleshoot and administer systems, ensuring smooth operations across various networks. From resolving technical issues with servers and applications to supporting end points, you'll handle a diverse array of tasks. Operating within our extensive network, you'll monitor performance, troubleshoot problems, and resolve system failures as necessary. We seek candidates unafraid to delve into IT support's intricacies and eager to roll up their sleeves. Requirements: 12 years of IT support experience Knowledge of Active Directory, networking, and Microsoft environments (Server 20122019, O365, Exchange) Familiar with remote access, antivirus tools, and documentation Update client documentation regularly Ability to lift 40 lbs. Basic understanding in networks and subnetting Comfortable working on multiple projects simultaneously Professional appearance and attitude Participate in on-call rotation Must be authorized to work in the U.S. Areas of Focus: Maintain top-level customer service; you will interact with clients so professionalism and positive attitude should be exemplary Ensure adherence to standard procedures for troubleshooting and triage Provide regular status updates to supervisors and team members Communicate effectively within the IT organization and with clients We are also a Team so if it would bother you to take out the trash one day, its probably best you dont apply. Nice-to-Haves: Relevant certifications such as CompTIA, MCP, MCSE, Microsoft, Cisco, Vmware Connectwise (PSA) Experience Respond to client and corporate email promptly Strong analytical and troubleshooting skills Schedule: 8-hour shift, Monday to Friday, On-call rotation Job Type: Full-time Compensation: between $19/hour and $22/hour based on experience Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Work Location: In person - Must be able to commute to Birmingham, AL Seniority Level Entry level Industry IT Services and IT Consulting Employment Type Full-time Job Functions Information Technology Skills Ticketing Systems Windows Server Servers Active Directory Troubleshooting IT Management ITIL VMware SQL Antivirus System Administration Computer Hardware
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Tier 1 Technician
3 days ago
Birmingham, AL, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values— focus on others, own it, work smart, and do the right thing —we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs,...
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Tier 1 Technician
1 week ago
Birmingham, AL, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients' needs, taking...
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Tier 1 Technician
1 week ago
Birmingham, AL, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values— focus on others, own it, work smart, and do the right thing —we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs,...
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Tier 1 Technician
4 days ago
Birmingham, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs, taking...
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Tier 1 Technician
1 week ago
Birmingham, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs, taking...
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Tier 1 Technician
1 week ago
Birmingham, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients' needs, taking...
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Tier 1 Technician
2 days ago
Birmingham, Alabama, United States IT Voice Full timeJob Description:As a Tier 1 Tech, you'll troubleshoot and administer systems, ensuring smooth operations across various networks. From resolving technical issues with servers and applications to supporting end points, you'll handle a diverse array of tasks. Operating within our extensive network, you'll monitor performance, troubleshoot problems, and resolve...
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Tier 1 Technician
1 week ago
Birmingham, United States IT Voice Full timeIT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core valuesfocus on others, own it, work smart, and do the right thingwe are committed to delivering exceptional service. Our team takes pride in prioritizing clients needs, taking...
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Tier 2 Service Desk Technician
4 days ago
Birmingham, Alabama, United States Southern Veterinary Partners Full timeJoin the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicine—from Finance and HR to IT and Marketing—so our 20,000+ hospital teammates can focus on what they do best:...
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Server Technician Tier 3
1 week ago
Birmingham, AL, United States DataPerk Full timeJob Type Full-time Description DataPerk is a premier managed service provider with over 20 years of experience serving clients in Birmingham, Alabama, and beyond. We specialize in delivering top-notch IT solutions to businesses, ensuring seamless operations and optimal performance. We are seeking a highly skilled and experienced Server Technician Tier 3 to...
