Tier 1 Technician

4 days ago

Birmingham, United States IT Voice Full time

IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs, taking ownership of every challenge, and operating with integrity and efficiency. At IT Voice, we strive for excellence in everything we do, ensuring our clients receive top-tier support and satisfaction.Job Description:As a Tier 1 Tech, you'll troubleshoot and administer systems, ensuring smooth operations across various networks. From resolving technical issues with servers and applications to supporting end points, you'll handle a diverse array of tasks. Operating within our extensive network, you'll monitor performance, troubleshoot problems, and resolve system failures as necessary. We seek candidates unafraid to delve into IT support's intricacies and eager to roll up their sleeves.Requirements:1–2 years of IT support experienceKnowledge of Active Directory, networking, and Microsoft environments (Server 2012–2019, O365, Exchange)Familiar with remote access, antivirus tools, and documentationUpdate client documentation regularlyAbility to lift 40 lbs.Basic understanding in networks and subnettingComfortable working on multiple projects simultaneouslyProfessional appearance and attitudeParticipate in on-call rotationMust be authorized to work in the U.S.Areas of Focus:Maintain top-level customer service; you will interact with clients so professionalism and positive attitude should be exemplaryEnsure adherence to standard procedures for troubleshooting and triageProvide regular status updates to supervisors and team membersCommunicate effectively within the IT organization and with clientsWe are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.Nice-to-Haves:Relevant certifications such as CompTIA, MCP, MCSE, Microsoft, Cisco, VmwareConnectwise (PSA) ExperienceRespond to client and corporate email promptlyStrong analytical and troubleshooting skillsSchedule: 8-hour shift, Monday to Friday, On-call rotationJob Type: Full-timeCompensation: between $19/hour and $22/hour based on experienceBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule: Monday to FridayWork Location: In person - Must be able to commute to Birmingham, ALSeniority LevelEntry levelIndustryIT Services and IT ConsultingEmployment TypeFull-timeJob FunctionsInformation TechnologySkillsTicketing SystemsWindows ServerServersActive DirectoryTroubleshootingIT ManagementITILVMwareSQLAntivirusSystem AdministrationComputer Hardware

  • Tier 1 Technician

    1 week ago

    Birmingham, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs, taking...

  • Tier 1 Technician

    1 week ago

    Birmingham, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients' needs, taking...

  • Tier 1 Technician

    2 days ago

    Birmingham, Alabama, United States IT Voice Full time

    Job Description:As a Tier 1 Tech, you'll troubleshoot and administer systems, ensuring smooth operations across various networks. From resolving technical issues with servers and applications to supporting end points, you'll handle a diverse array of tasks. Operating within our extensive network, you'll monitor performance, troubleshoot problems, and resolve...

  • Tier 1 Technician

    1 week ago

    Birmingham, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core valuesfocus on others, own it, work smart, and do the right thingwe are committed to delivering exceptional service. Our team takes pride in prioritizing clients needs, taking...

  • Tier 1 Technician

    3 days ago

    Birmingham, AL, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values— focus on others, own it, work smart, and do the right thing —we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs,...

  • Tier 1 Technician

    1 week ago

    Birmingham, AL, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values—focus on others, own it, work smart, and do the right thing—we are committed to delivering exceptional service. Our team takes pride in prioritizing clients' needs, taking...

  • Tier 1 Technician

    1 week ago

    Birmingham, AL, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values— focus on others, own it, work smart, and do the right thing —we are committed to delivering exceptional service. Our team takes pride in prioritizing clients’ needs,...

  • Tier 1 Technician

    2 days ago

    Birmingham, AL, United States IT Voice Full time

    IT Voice is a trusted leader in IT solutions, offering a full suite of services, including network management, system administration, and technical support. Guided by our core values focus on others, own it, work smart, and do the right thing we are committed to delivering exceptional service. Our team takes pride in prioritizing clients needs, taking...

  • Tier 2 Service Desk Technician

    4 days ago

    Birmingham, Alabama, United States Southern Veterinary Partners Full time

    Join the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicine—from Finance and HR to IT and Marketing—so our 20,000+ hospital teammates can focus on what they do best:...

  • Server Technician Tier 3

    1 week ago

    Birmingham, AL, United States DataPerk Full time

    Job Type Full-time Description DataPerk is a premier managed service provider with over 20 years of experience serving clients in Birmingham, Alabama, and beyond. We specialize in delivering top-notch IT solutions to businesses, ensuring seamless operations and optimal performance. We are seeking a highly skilled and experienced Server Technician Tier 3 to...