Technical Support 3

1 week ago


Detroit, MI, United States Inficare Full time
Title: Technical Support 3

Location: Detroit, MI, 48202 (2 Days Onsite per week)

Interview: in-person interview.
Duration: 1 + years contract


Top Skills & Years of Experience:

- Minimum of 3+ years of IT experience is required

- Minimum of 3+ years of customer service experience is required.

- Please See Full Job Description Attached for full list of requirements.

What are the essential duties of this position?
• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
• Analyze operational problems
• Investigate alternative solutions and potential risk
• Initiate corrective action
• Record and report status
• Teach and assist other staff and users
• Project management
• Server support
• Telecommunications support
• Database systems support
• Enforce security standards
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