Technical Support 3

2 weeks ago

Detroit, MI, United States My3Tech Inc Full time

General Summary of Function/Purpose of Position

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?
• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
• Analyze operational problems
• Investigate alternative solutions and potential risk
• Initiate corrective action
• Record and report status
• Teach and assist other staff and users
• Project management
• Server support
• Telecommunications support
• Database systems support
• Enforce security standards

What is the function of the work area and how does this position fit into that function?

Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.

Required Skills : - 3 years of IT Experience - 3 years of customer service experience - 3 years of telephone customer experience

Basic Qualification :

Additional Skills :

12+ month contract

Background Check : Yes

Drug Screen : Yes

Notes :
Selling points for candidate :12+ month contract
Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. Client Letter: Will Not Provide"
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship :Yes
Interview times set : :No
Type of project :
Master Job Title :
Branch Code :

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