Deskside Support Engineer Intern

2 days ago

San Diego, CA, United States Inficare Full time
  • Imaging and new PC Deployment
  • Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
  • Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
  • Good at troubleshooting skills and imaging
  • Experience on ServiceNow ticketing tool will be a plus.
  • Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
  • Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
  • Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
  • Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
  • Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.

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