Support Engineer

2 weeks ago

Seattle, WA, United States Apex Systems Full time

Job Title: Support Engineer II

Duration: 3 months

Location: onsite in Seattle, WA

Pay Rate: $21 - $31 hourly

Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from our client and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.

  • Provide basic technical support to Corporate employees worldwide.
  • Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.
  • Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
  • Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  • Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
  • Follow all standard operating procedures (SOP) through the effective use of knowledge management.
  • Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
  • Assist with activities to triage and escalate any system or network outage to reduce downtime.
  • Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
  • Adherence to shift schedules and timeliness are key requirements
  • Willingness to work flexible shifts and scheduling, weekends, and holidays


Please Note: Candidates will have one site to start but their site might change through the assignment

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

  • Hybrid: Support Engineer

    1 week ago

    Seattle, WA, United States Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Hybrid: Support Engineer

    1 week ago

    Seattle, WA, United States Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Hybrid: Support Engineer

    1 week ago

    Seattle, WA, United States Planate Management Group Full time

    Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

  • Production Support Engineer

    1 week ago

    Seattle, WA, United States Experis Full time

    Our client, a leader in innovative drone technology and manufacturing, is seeking a dedicated Production Support Engineer to join their dynamic team. As a Production Support Engineer, you will be an integral part of the Manufacturing Department supporting the drone delivery production line. The ideal candidate will demonstrate problem-solving skills,...

  • Production Support Engineer

    3 days ago

    Seattle, WA, United States Experis Full time

    Our client, a leader in innovative drone technology and manufacturing, is seeking a dedicated Production Support Engineer to join their dynamic team. As a Production Support Engineer, you will be an integral part of the Manufacturing Department supporting the drone delivery production line. The ideal candidate will demonstrate problem-solving skills,...

  • Support Engineer II

    2 days ago

    Seattle, WA, United States Experis Full time

    Our client, a leading organization in the technology support sector, is seeking a Support Engineer II to join their team. As a Support Engineer II, you will be part of the Central IT team supporting Internal Corporate Workers. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-focused attitude, which will align...

  • Support Engineer II

    2 weeks ago

    Seattle, WA, United States Experis Full time

    Our client, a leading organization in the technology support sector, is seeking a Support Engineer II to join their team. As a Support Engineer II, you will be part of the Central IT team supporting Internal Corporate Workers. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-focused attitude, which will align...

  • Customer Support Engineer

    2 weeks ago

    Seattle, WA, United States VAST Data Full time

    Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence. "VAST's data management vision is the future of...

  • Customer Support Engineer

    2 days ago

    Seattle, WA, United States CData Software Full time

    Customer Support Engineer at Seattle,WA Power On Reliance, XA21, Power Systems, EMS The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teamsand driving closure on customer issues raised on Reliance productResponsible for...

  • Customer Support Engineer

    14 hours ago

    Seattle, WA, United States CData Software Full time

    Customer Support Engineer at Seattle,WA Power On Reliance, XA21, Power Systems, EMS The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teamsand driving closure on customer issues raised on Reliance productResponsible for...