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Support Engineer II
2 weeks ago
Our client, a leading organization in the technology support sector, is seeking a Support Engineer II to join their team. As a Support Engineer II, you will be part of the Central IT team supporting Internal Corporate Workers. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-focused attitude, which will align successfully in the organization.
Job Title: Support Engineer II
Location: Seattle, WA | Fully onsite
Pay Range: $33 per Hour on Experis W2
What's the Job?
- Our Client's IT Support Engineer is the first point of contact for technical support service requests. Our IT Support Engineer II spends their day fielding incoming chats, calls, and online requests from Corporate and its subsidiary employees worldwide.
- Provide technical support to Internal Corporate employees worldwide through various channels including chat, phone, email, and ticketing systems.
- Diagnose and troubleshoot issues related to Windows, Mac, and Linux operating systems in a corporate environment.
- Create detailed documentation of customer interactions and resolutions to ensure quality support and knowledge sharing.
- Assist with remote troubleshooting, including teleconferencing systems and AV presentation equipment.
- Support system and network outage triage and escalation to minimize downtime and ensure operational continuity.
What's Needed?
- The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.
- You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
- At least 3+ years of recent onsite IT Support/IT Helpdesk Technician experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
- Experience working in helpdesk or desk-side support environments.
- High school diploma or equivalent; associate degree in Computer Science or related field preferred.
- Strong verbal communication skills to effectively interact with technical and non-technical staff.
- Ability to work independently and collaboratively within a team environment.
What's in it for me?
- Opportunity to work with a dynamic and innovative team supporting a global organization.
- Engage in a role that fosters continuous learning and professional growth.
- Gain experience with diverse operating systems and troubleshooting complex systems.
- Be part of a supportive environment that values diversity and inclusion.
- Work in a role that emphasizes quality, customer satisfaction, and team success.
Benefits:
- Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
