IT Systems Administrator

$35.37 - $53.05 Hourly

$73,568 - $110,352 Annually

This position is a Pay Band C10

Posting Details

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

This position serves as Systems Administrator for the Northeast Region (Region 2) of the Service Management Bureau (SMB) in the Information Technology Services Division (ITSD) for the Department of Health (DOH). Post of duty for this position is the New Mexico Behavioral Health Institute in Las Vegas, NM. This position will support NMBHI, Las Vegas area DOH operations, and other regional needs as assigned.

Why does the job exist?

The Department of Health Information Technology Services Division, Level 2 Support position provides technical support for over 3,000 computers and computer systems throughout the state of New Mexico. This position is also responsible for maintaining networking hardware and assist the Networking Team for operability of all state Public Health Offices, Vital Records Offices, and Public Health Facilities in the Region. Infrastructure maintained by this staff facilitates NMWIC, Immunization Services, Family Planning Services, Behavioral Health Services, Substance Abuse Recovery
Services, and the Medical Cannabis Program. As Level 2 support, this position is responsible for the timely and satisfactory resolution of customer service requests that have been escalated beyond Level 1 support. Support is provided to customers in-person, and via telephone, email, a self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve hardware and software incidents.

How does it get done?

This position is a member of the DOH Level 2 Support Staff and is responsible for resolution of tasks escalated to Level 2 from the DOH Service Desk and/or Level 1 Support Staff. This position's priority will be to maintain New Mexico Behavioral Health Institute computer systems and support staff for all application needs including serving as technical lead for regional projects at NMBHI
and elsewhere. Tasks include IT customer service incidents and service requests, computer and network hardware and infrastructure receiving, deployment, maintenance, repair, and recycling; participation in technical projects including evaluating, upgrading, and implementing software and hardware systems; and emergency responses to specific events including coordination with critical staff and supporting event responders in a timely manner. Also of paramount concern is maintaining detailed documentation of existing technical processes for NMBHI systems.

Who are the customers?

This position supports Department of Health employees, contractors, and partners.

Ideal Candidate

The ideal candidate has experience supporting a Microsoft Windows/Active Directory workplace by troubleshooting and resolving computer related incidents and service requests. This candidate provides high quality technical support to their customers and is comfortable within a team setting. Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution. Experience working with network hardware, creating detailed documentation, and serving as a point of escalation for other IT staff is ideal.

Minimum Qualification

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Working in cramped positions in server rooms and under customer workstations installing hardware multiple times a day can be physically difficult. Meeting customer demands in time-sensitive situations can cause stress and test the professionalism of the individual. Managing multiple high-priority issues at different locations can require the individual to perform at a consistently
high level of energy for extended periods of time. Use of a state vehicle will be required for travel to Region office sites. This position requires extensive physical activity on a daily basis, including long periods of visual acuity in front of a computer screen, standing while performing manually strenuous tasks, listening to input from customers via telephone while working on a computer, and repetitive stooping, crouching, kneeling, and bending, while lifting, grasping, and manipulating computer hardware. Support of computer hardware that may be located overhead or in cramped, poorly ventilated locations is required

Supplemental Information

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Agency Contact Information: Jeff Acker, (505) 372-8247, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.