Service Coordinator

Service Coordinator page is loaded## Service Coordinatorlocations: PennComp TX - Houstontime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR0526PennComp is a leading Managed Service Provider (MSP) based in Houston, Texas, delivering innovative IT solutions to small and medium-sized businesses. We are seeking a Service Coordinator to join our team. This role is critical in ensuring exceptional client experiences through efficient scheduling, communication, and coordination of service activities. This position offers a clear career path: starting as a Service Coordinator with the expectation to transition into the Client Care Lead role based on performance and leadership.**Service Coordinator****Location:** Onsite **-** Houston, TX **Company:** PennComp Managed IT Services**Salary:** 65k + Annual Performance Bonus**What Youll Do*** Coordinate and schedule internal and field engineering resources using the dispatch calendar.* Field and triage incoming client calls and service requests; create, assign, and manage tickets promptly.* Schedule and dispatch engineers and/or equipment according to customer needs and SLAs.* Monitor the dispatch board for accurate workload forecasting (25 days).* Communicate proactively with clients regarding incident progress and follow-up actions.* Escalate requests that cannot be scheduled within agreed service levels.* Ensure accurate documentation and time entry for all service tickets prior to closure.* Maintain up-to-date client records and assist with operational reviews.* Act as the communication hub between clients, engineers, and management.* Track and report on open tickets, SLA adherence, and client satisfaction metrics.**What You Bring*** **Experience:** Previous IT service delivery or dispatch experience preferred.* **Education:** Bachelors degree in Business, Marketing, IT, or related field preferred.* **Skills:** + Strong understanding of IT services (managed services, cloud, cybersecurity). + Excellent verbal and written communication skills. + Ability to manage multiple priorities under pressure. + Proficiency in Microsoft Office Suite; experience with PSA tools (ConnectWise, Autotask, HaloPSA) preferred.* **Personal Attributes:** + Self-motivated, detail-oriented, and team-oriented. + Strong problem-solving skills and technical awareness.**What We Offer*** Competitive base salary ($65,000) plus annual performance bonus.* Comprehensive health, dental, and vision insurance.* Employer-paid life insurance and AD&D.* Retirement savings plan with company match.* Professional development opportunities.* Collaborative work environment and career growth potential.Be part of a growing company that values innovation, teamwork, and client success. Apply today and take your career to the next level**Who we are:** At PennComp, we solve the IT problems of today with an eye on the technology needs of tomorrow. For more than thirty years, PennComp has provided IT services to small and medium-sized businesses in the Houston area. We are committed to developing long-term, professional relationships with our clients, while providing exceptional customer service. Our diverse, dedicated staff partners with clients to create solutions, empowering them to achieve business objectives.**Why Join Us:**At PennComp, we offer a supportive and vibrant work environment where our team members thrive. We value our employees and provide:* Excellent benefits - health insurance, dental, vision, vacation, and 401k* Opportunities for professional growth and development* Competitive compensation, commensurate with experience* Monthly breakfasts, kitchen fully stocked with snacks, and dozens of beverages* 20% work from home/option for hybrid schedule post six-month reviewPennComp, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. PennComp recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.There are many IT companies regionally and nationally, but none quite like PennComp. Weve been around for more than 30 years, but you wouldnt guess it from the energy inside our office. Our environment and culture have earned us plenty of awards. We want our firm to be a great place to do great work. Whats more, we want to enjoy our work AND enjoy being around those with whom we work (both clients and fellow employees).At PennComp we believe in our team in our individuality in our abilities in our strengths. We support our clients with a posse, not with a lone-ranger mentality. Every single member of our team is important to the overall health and success of our firm. If it takes a village to raise a child, then it will take a strong firm with team members dedicated to each other to fully serve our clients well. None of us is as good as all of us. We believe in Integrity, Dependability, Trustworthiness, Strong Work Ethic, & Positive Attitude. Our diverse, dedicated staff partner with clients to create solutions, empowering them to achieve business objectives. We are looking for smart, dedicated, highly skilled and passionate individuals who and are excited to work in an incredibly rewarding environment, and have significant business experience.

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