Service Coordinator

7 days ago

Houston, TX, United States TIME Manufacturing Company, Inc. Full time

Job Title: Service Coordinator

Location: New Caney, TX (North Houston)

Division: Versalift, a TIME Manufacturing Company

About TIME Manufacturing Company

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brandsVersalift, Ruthmann, Bluelift, France Elvateur, Movex, BrandFX, and Aspen Aerialsthe company serves diverse industries, including electric utility, telecommunications, bridge inspection, forestry, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Position Overview

We are seeking a dependable and detail-oriented Service Coordinator to support our Service Department. This administrative role is essential for maintaining efficient service operations, handling customer communications, dispatch coordination, and daily recordkeeping. If you're organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person, providing excellent service and follow-up.
  • Coordinate service appointments and manage technician schedules.
  • Accurately enter daily timecards for service technicians into the system.
  • Prepare and process service-related paperwork, including work orders and billing documents.
  • Dispatch service calls to technicians based on availability and job priority.
  • Track service requests and ensure timely job completion and customer satisfaction.
  • Maintain accurate service records, customer files, and documentation.
  • Support the Service Manager and team with general administrative tasks.
Qualifications
  • High school diploma or equivalent required; associate degree preferred.
  • 2+ years of clerical, administrative, or customer service experience in a service, manufacturing, or technical environment is required.
  • Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
  • Strong attention to detail and organizational skills.
  • Effective written and verbal communication skills.
  • Ability to prioritize tasks and manage time effectively in a fast-paced setting.
  • Familiarity with dispatch or ERP systems is a plus.
Benefits
  • Competitive salary and bonus structure
  • Comprehensive health, dental, and vision insurance plans
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
  • Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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