Senior Business Operations Associate

Become a part of our caring community and help us put health first. We are seeking a motivated and detail-oriented Business Operations Analyst to join our forming Virtual Clinics Team. This position supports the operational infrastructure for virtual healthcare services, contributing to process improvement, business performance optimization, and the development of actionable insights for the team.

Responsibilities:

• Collect and analyze operational data to identify trends, inefficiencies, and opportunities for improvement (e.g., member engagement, scheduling processes).
• Partner with cross-functional teams to assist in implementing business initiatives and operational changes.
• Support the launch and scale of new services and partnerships through preliminary research and data analysis.
• Assist in evaluating and adopting tools and systems that improve operational workflows.
• Prepare dashboards, reports, and basic key performance indicators (KPIs) for management review.
• Contribute to financial modeling, budgeting, and forecasting under guidance from senior team members.
• Work effectively as part of a team, while demonstrating initiative and accountability in assigned tasks.

Required Qualifications:

• Bachelor's degree
• A minimum of three years of experience in business operations, analytics, or a similar support role
• Experience in healthcare, clinical operations, and/or virtual care
• Strong analytical skills and proficiency with Excel and data visualization tools (such as PowerBI)
• Effective written and verbal communication skills; able to work collaboratively across teams
• Ability to thrive in a dynamic, remote-friendly environment

Preferred Qualifications:

• Healthcare or start-up experience preferred
• Familiarity with healthcare regulations (e.g., HIPAA) and virtual care industry trends is an advantage.

Additional Information:

• Remote role
• Preferred incumbent locations: Boston, MA; Washington, DC for in person meetings
• Standard working hours required; 8:00 am - 5:00 pm; Central or Eastern Time Zones Preferred

Work at Home Requirements:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

About us:

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.