Student Accounts Coordinator

2 weeks ago

Charleston, United States University of Charleston Full time

Student Solutions, University of Charleston Position Summary: The Student Accounts Coordinator (SAC) is responsible for providing prompt and accurate customer service to all students, employees, and guests. In coordination with the Registrar, the position will work to ensure requests are processed and resolved within a timely manner. Essential Responsibilities: Efficiently resolve student related issues that arrive in the Student Solutions Center. Ensure accurate and timely responses are provided to all communications received via the solutions main line or inbox. Produce University ID cards for students and employees. Process registration requests for new and returning students. Properly code student affiliations to ensure accurate bills are produced. Process student forms, including FERPA, to ensure accurate data is maintained in the operating system. Process official transcript, degree verification and previous attendance requests. Assist with activating and resolving student holds. Assist with reactivating student records that have been temporarily withdrawn from the institution. Assist with Check In activities at the start of each new semester. Assist with SOAR activities and other student related events. Assist with Commencement and other graduation related events, projects, or activities. Assist with maintaining and purging student academic records on a term and annual basis. Assist with solutions department marketing projects. Other duties as assigned. Qualifications: Associate’s degree required. Bachelor’s degree preferred. Experience with account management reconciliation. Minimum of three years’ administrative or clerical support experience. Evidence of excellent customer service is required. Must have excellent organization, planning, and customer service skills. Possess good listening skills and an ability to respond effectively. Ability to maintain confidentiality of information. Microsoft office product experience (Word, Excel, Teams, Microsoft Office forms).

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