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Back Office Administrator and Sales Operations Specialist, CPG
2 weeks ago
Position: Back Office & Sales Operations Specialist Location: Fully Remote, Michigan based is a plus Schedule: Full-Time Travel: Occasional trade shows, including some weekends OverviewThis is a pivotal, fully remote role responsible for managing the entire order-to-cash process and supporting the sales team with presentations, promotional planning, and account operations. Candidates should have strong CPG or food brokerage experience and be highly comfortable working across multiple IT systems, including monitoring automated workflows. The role also includes lead generation and initial outreach to potential customers. Key Responsibilities You own the full Order-to-Cash Process • Oversee all incoming orders across UNFI, KeHE, Amazon, Shopify and Wholesale channels • Validate pricing, promotions, TPR programs, and customer agreements • Track fulfillment and delivery; resolve discrepancies or shortages • Conduct first-line deduction review and gather documentation for disputes • Coordinate with accounting on receivables and chargeback cases Sales Operations & Retail Support • Prepare state of the art sales presentations, item reviews, promotional files, and retailer documents • Maintain product data, item files, pricing lists, and compliance forms • Support brokers and distributors with operational communication • Build simple reporting for sales pacing, promotional lift, and forecasts • Generate leads and initiate contact with potential retail or distribution partners • Attend industry trade shows as required (some weekends) IT & System Competency • Strong comfort jumping between IT systems and platforms • Ability to monitor automated order workflows and identify issues quickly • Strong Excel capability and general technical adaptability Qualifications • 3–5+ years in a CPG back-office, sales operations, or food brokerage role • Deep understanding of the CPG industry, deductions and retailer compliance • Proficiency in QuickBooks Enterprise is a plus • Excellent PowerPoint and communication skills • German language skills are a plus • Highly organized and detail-oriented• Ambitious and result driven Team Player What We Offer • Fully remote working environment • Ambitious team with a rapidly growing product offering • Health benefits • 401(k) • Above-average PTO • Opportunity for meaningful contribution and professional growth This is a remote position.
