Account Manager

Description The Best Teams are Created and Maintained Here.At BrightView, the best teams are created and maintained here.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?Here’s what you’d do:The Account Manager is the primary contact for clients. The Account Manager builds long-term relationships that foster client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.You’d be responsible for Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolioDevelop accurate estimates and takeoffs for both new and existing clients as neededEnsure design and bid for proposed enhancement projects are delivered to clients in a timely mannerGenerate referrals from existing client base and communicate to the Business DeveloperDevelop and maintain long-term relationships with clients focusing on all pertinent points of contact Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are metLead and facilitate the resolution of client issues or concerns as needed Ensure renewals of each account within the assigned client portfolioProactively listen to potential site enhancement needs of existing clientsCommunicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceededCoordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are metSupport the efforts for hiring, training and coaching the field crews that support the assigned portfolioPromote compliance of all safety regulations and policies Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) servicesAssist the Branch Manager in overall leadership of the branch to include participation in all relevant meetingsMaintain satisfactory accounts receivable levels and CRM account notes as appropriateCoordinate with the Branch Administrator to ensure databases are consistently updated with current client informationOther tasks and duties as assigned by Branch ManagerYou might be a good fit if you have:Associate degree in a business-related field or equivalent experience.Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.Effective written and verbal communication skills.Ability to coach, develop and foster a teamwork environment.Here’s what to know about working here:Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home. If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.Growing EverydayLike the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:Paid time offHealth and wellness coverage401k savings planStart Your Bright New Career JourneyCompensation Pay Range:70,000 USD AnnualBrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.It’s Not Just a Team. It’s One BrightView.