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ITSM Lead

21 hours ago


Irving, United States Tata Consultancy Services Full time

Responsibilities - Excellentcontrol & Knowledge on key Service Management processes like IncidentManagement , Change Management , Problem Management and Major IncidentManagement • ITIL trained and Certified • Prince2 Certififed (Optional) • Proven knowledge of ITIL concepts, processand functions Other Skills: • Experience in managing and handling complexinfra and application landscape related to Service Management. • Should haveexperience and skills to work in multiple vendor client set up. Should be able tochair/lead and control Service Management related meetings with largeraudiences including clients. • Role requires direct interaction andrepresenting TCS as service provider should have extensive client interactionand client management skills and experience. • Extensivebackground developing processes to encourage knowledge sharing, collaborationand work flow, and ensuring the development and implementation of any necessaryactions to meet objectives • Demonstrated focuson delivery of a high-quality customer experience • Must be able tothink quickly and outside the box • Previous experience in retail will be anadded advantage. • Reporting ofService Management process to both internal and customer management teams anddrive continuous improvements in Service Management areas. Should be able to Manage team, their work,customer handing, Escalation handling ,Prioritization of work ,Soft skills