Senior Software Support Engineer

5 days ago

Irving, United States The Planet Group Full time

Senior Technical Recruiter at Planet Technology, PHR Senior Support Engineer Contract to Hire position Hybrid in DFW Standard / W2 only Contract to Hire $50$70/hr on contract and conversion salary range from $90K to $105K, 15% bonus Senior Technical Support Engineer Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross?functional collaboration, and process leadership to ensure reliability and drive continuous improvement. Key Responsibilities Lead root cause analysis for major incidents and document preventive actions. Validate and escalate software defects; provide impact assessments. Serve as SME for core applications and infrastructure. Perform advanced troubleshooting using SQL and code analysis. Mentor support engineers and improve workflows, knowledge management, and defect prevention. Collaborate with Product and Development teams to prioritize fixes. Communicate progress and resolutions clearly to stakeholders. Qualifications 5+ years in application support, QA, or software engineering. Looking for a software engineer* Expertise in incident management and root cause analysis. Strong SQL skills; experience with logs, database performance, and data integrity. Understanding of application architecture, APIs, and integrations. Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages). Familiarity with ITSM tools and change management. Excellent communication and stakeholder management skills. Advanced Microsoft Office skills (Excel for reporting). Bachelors in CS or related field (or equivalent experience). #J-18808-Ljbffr

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