Manager, SMB Account Management

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About the roleWe’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our US-based Account Management team. As first line manager, you will coach and develop Account Managers in a horizontal customer segment. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company. You will report to our Director of SMB Account Management and work closely with our Account Management leadership team.What you will doManage a team of SMB account managers to deliver monthly goal attainmentProvide leadership and direction to a high-performance team – including hiring, training, and pace settingDevelop specific and targeted goals for contributors on your team to help them grow and developFind innovative and creative ways to improve and increase performanceExecute, iterate and improve on “set piece” customer engagements to develop best practices that scaleSupport consistent and consultative sales and client success processesDirectly manage and resolve customer escalationsTake an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things doneWhat you will needA minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environmentPrevious experience as a top-performing account manager or sales executiveProven track record of team quota-attainment via new product sales and upgrades Proven leadership skills, people management skillsHighly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the companyEager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quicklyHighly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and smallHigh integrity individual who’s enthusiastic about building a great company for the long termCourage to challenge the status quo when logic and reason require it.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.comRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.*Commission is not guaranteed The pay range for this role is:117,000 - 204,750 USD per year (US Tier 1)PI469efa99fbd4-30511-39453025