Senior Director, Customer Marketing

Customer Success ManagerSenior Director, Customer MarketingSoftware Development EngineerSenior Finance Manager FP&A - Product Business PartnerLead Adversarial Security EngineerManager - Compensation & Benefits, EMEASDETSenior Staff DevOps EngineerRenewals Account ManagerDirector, Analyst RelationsSoftware Development Engineer (C++, Linux)Staff Solution ConsultantDirector, Analyst RelationsDirector, Product Marketing Network Detection and Response (NDR)Senior Software Development EngineerSoftware Development EngineerTechnical Support EngineerSenior Software Development EngineerSr Software Quality EngineerSenior Software Development EngineerSoftware ArchitectDirector, Network Security EngineeringSenior Security ResearcherSenior Staff Security ResearcherSecurity ResearcherSenior Software Development EngineerSenior Software Development Engineer(Go+Python+AWS)Senior Software EngineerSenior Staff Software Development Engineer( Go + Python + AWS)Staff Software Development EngineerSenior Software Development EngineerFull Stack DeveloperSenior Product Manager - Endpoint SecurityStaff Software Development Engineer ( Fullstack )Security Researcher (EU remote)Staff Research Scientist - Network SecurityCustomer Success ManagerCustomer Success Manager (German Speaking)Senior Security ResearcherSenior Software Development EngineerPublic Sector Account Manager UKTechnical Support Engineer - German Speaking (Hybrid)Majors Account ExecutiveSoftware Quality EngineerSenior Software Development EngineerStaff Software Development EngineerSoftware Development Engineer (C++, Windows)SLED Account Executive - New YorkMajor Account Executive, Central USEnterprise Account Executive - West Senior Director, Customer Marketing ID: JR0036700 Remote United States Senior Director, Customer Marketing About Trellix: Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . As a senior leader of the marketing team, reporting to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the business by creating an engaged, loyal customer base. As a senior leader of the marketing team, reporting to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the business by creating an engaged, loyal customer base.  Create and execute a customer advocacy strategy that delivers meaningful customer experiences and fosters brand loyalty, turning customers into advocates. Own the strategy for increasing customer engagement, retention, loyalty, upsell and cross-sell through targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams.  Strategically grow the customer community to engage and nurture customers at various stages in their journey, enabling them to realize better security outcomes. Build, mentor, and manage a high-performing team, fostering a culture that leads with empathy and puts customers first.  Gather and analyze customer feedback, usage data, and market trends to inform strategy and optimize performance. You have a customer-first mindset that puts customers’ concerns and needs at the center of your approach. You have excellent communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams. You are highly collaborative and like to work cross functionally to deliver better customer outcomes and drive business results.  You analyze data to make informed decisions, adjust strategies and deliver results aligned with the business.  You have strong leadership skills with the ability to inspire and motivate a team and drive positive collaboration with internal and external partners. Your background includes 10+ years of progressive experience in marketing with a focus on intentional customer engagement. We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.