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Renewal Specialist

2 weeks ago

united states ClickUp Full time

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄As a Renewal Specialist, you will work alongside a team to support Sales, Customer Success, Deal Desk, and Accounting. This role is a great opportunity to be in a customer-facing role and collaborate cross-functionally with other ClickUp teams. You will learn/strengthen various skills such as negotiation, problem-solving, customer issues, navigating different sales-related software, attention to detail, and effective communication.The main role of the Renewal Specialist is to manage the process of renewing annual contracts with ClickUp’s existing customers. This can include responsibilities such as working with customers to ensure that their contracts are up-to-date, identifying potential issues or roadblocks that could prevent the renewal of a contract, and communicating with customers to discuss their renewal options and negotiate renewal terms. The Renewal Specialist should have a deep understanding of the company’s products and services, and be able to provide customers with guidance and support as they consider renewing their contracts. They will also be able to identify cross-selling and upselling opportunities to increase the value of a customer’s contract and assist with renewing with the company. Renewal Specialists also work closely with sales and customer success teams to ensure customer satisfaction and reduce churn. They will also be responsible for forecasting and tracking the renewal process, keeping accurate records and databases, and providing regular reports to management on the progress and success of the renewal process. The Role: Partner closely with AE’s, Customer Success, and Deal Desk to ensure on-time renewalsHandle and organize a high-velocity and detailed renewal process with ~100 customers per monthWork with Sales and CS to identify potential churn at renewal and help mitigate as neededManage Front inbox to stay up-do-date on renewal emails and proactive outreach to customersForecast renewals in Clari based on metrics set by leadership Qualifications: 2 years of account management experienceStrong communicator who can put yourself in the shoes of your internal teammates and external customers - while you won’t be required to sell we want someone who can think with the mind of a seller.Strong interpersonal skills with great listening abilities and empathetic nature, but can handle difficult conversations with strong objection-handling skills. While this is not a selling role, we want someone who can think with the mind of a seller.Understand different sales segments with an understanding of the varied needs within each vertical.Familiarity with Salesforce, Outreach, Clari preferredUnderstanding of certain Sales/CS metrics including but not limited to GRR, ARR, MRR, iARR, and ChurnDetailed-oriented mind with strong attention to detail and following process Salary Range: $70,000 to $77,000 This position is eligible for the following benefits: Equity401(k) with up to 2% matchClickUp swagTeammate recognition awardsProfessional development programHealth insuranceDental insurancePaid parental leaveFlexible paid time offSabbatical programWellness stipend and more #LI-AML #LI-Remote ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our for further details.