Solutions Consultant
1 week ago
Title: Solutions Consultant Location: US Remote About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. About the Role The Solutions Consultant is a partner with the sales and account management teams, providing pre-sales expertise and guidance to discover, document, and design end-to-end solutions for clients. The Solutions Consultant is the technical owner of high-level solutioning and integration workflows leading into the client implementation phase and works with the PMO, Implementation, and QA teams to ensure timely onboarding. This role is a vital part of managing customer expectations, while also being knowledgeable of what is possible and what requires custom work and/or development. This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. There will be occasional travel for events, meetings and workshops. Day-to-day, this role can be performed remotely. Role Responsibilities • Solid technical knowledge of how PSI’s systems, services, platforms, and APIs work and communicate with each other as well as third-party platforms and services integrate and interact. • Effective at needs assessment and requirements gathering, working with clients to explain/demonstrate PSI capabilities and helping build the most efficient solutions by understanding the problems clients are trying to solve. • Deep understanding of the candidate (test taker) journey with a focus on providing a frictionless experience. • Effectively work across PSI (e.g., business development, account management, product management, development, implementation, operations, finance, and client services teams) to design and document effective client solutions. • Confidence to model solutions with partial client data making practical assumptions and caveats as the solution progresses. • Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how, past experiences, and successful examples from other clients. • Work with PMO, Implementation and QA teams to communicate agreed to solutions. • Work with Product Managers to communicate technical requirements for client development work and reaffirm product capabilities. • Provide expertise to product management on platform enhancements and roadmap planning. Knowledge,
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