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Key Account Manager
3 weeks ago
We're all about helping brands turn ideas into impact.Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep readingYour teamYou’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.Your missionAs a Key Account Manager, your mission is to be a trusted advisor and revenue growth driver for Frontify’s valued clients. You will manage renewals, identify and close expansion opportunities, and build long-lasting relationships with a diverse portfolio of high-potential enterprise accounts. By leveraging strategic account planning and your commercial expertise, you will align client needs with Frontify’s innovative solutions, enabling customers to achieve their goals while driving measurable business outcomes for our organization.Your responsibilitiesYou will own and manage a portfolio of 20-25 strategic accounts, with a focus on renewals, cross-sell, and upsell opportunities to drive Annual Recurring Revenue growth. You will proactively identify and close expansion opportunities using strategic account planning, value-based selling, and deep customer insights. You will build strong relationships with key stakeholders, including C-suite executives, acting as a trusted advisor to help them unlock maximum value from Frontify’s solutions. You will conduct comprehensive account mapping and develop strategic plans tailored to customer needs, unlocking opportunities across subsidiaries, brands, and parent companies. You will collaborate closely with Sales and Customer Success teams to ensure seamless onboarding, adoption, retention, and customer satisfaction. You will leverage Salesforce with enhanced account hierarchy structures to uncover and connect opportunities within multi-entity organizations. You will develop, refine, and implement unified account playbooks that outline strategic account management best practices, ensuring consistency in approach and driving revenue growth across the portfolio. You’re able to join Frontify in our St. Gallen office. We have a hybrid setup that's flexible; typically, you'll be office-based twice per week.Your storyYou bring 8+ years of experience in SaaS sales and account management, with a proven track record in a quota-carrying role. MarTech experience is a big plus. You demonstrated success managing a high-value book of business, excelling in both customer retention and expansion. You have the ability to generate and self-source your own pipeline, with a focus on strategic outreach to untapped areas of account potential – including but not limited to new cost-centers, business units, and sub-brands. You demonstrated success of repeatedly delivering over $1m in expansion revenues on an annual basis. You thrive in a fast-paced environment and excel at managing complex customer deal cycles involving several internal and external stakeholders. You are experienced in strategic account planning, relationship management, and value-based selling to senior stakeholders, including C-suite executives. You are well-versed in using Salesforce to track pipeline, forecast revenue, and manage account activities. Experience with Gong is a plus. You have a commercial mindset and a strong grasp of methodologies like MEDDPICC to guide complex sales processes. You thrive in a fast-paced, collaborative environment and are passionate about unlocking new opportunities for customer and business growth. You are fluent in English. German is a plus. Why join us?- Thrive with the tools and support to shape your future at Frontify.- Be part of a product that connects brands and people with a human touch.- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for youWhat we offer- At least 5 weeks of holiday (PTO)- Paid educational and well-being days off- Home office setup budget- Annual salary review- Localized benefits- Invite to our summer company meet-up in SwitzerlandImportant to usAt Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.Next StepsApply: Submit your CV and answer a few questions. We’ll update you on your application.Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.Join Us: If it’s a match, welcome to FrontifyThis description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next. We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.We use artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools do not replace human judgment, and all final hiring decisions are made by people. 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