Current jobs related to Specialist - Customer Care Training & QA (Remote work available) - Denver, Colorado - Frontier Airlines
-
Denver, Colorado, United States Frontier Airlines Full timeWhy Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows...
-
Specialist - Customer Care Training & QA
2 weeks ago
Denver, Colorado, United States Frontier Airlines Full timeWhy Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows...
-
Denver, Colorado, United States Frontier Airlines Full timeJob DescriptionThe CC Training & QA Specialist will play a critical role in developing, creating, and implementing training and quality assurance programs for the Customer Care department.This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will be able to learn...
-
Remote Neurological Care Specialist
1 week ago
Denver, Colorado, United States DirectShifts Full timeCompany Overview:At DirectShifts, we are committed to revolutionizing neurological care by providing top-notch services from the comfort of our professionals' homes. Our pioneering team of virtual neurologists is dedicated to delivering exceptional patient care nationwide.Job Description:We are seeking skilled vascular neurologists, neurohospitalists, and...
-
Lead QA and HACCP Specialist
2 weeks ago
Denver, Colorado, United States Seattle Fish Company & Lombardi Brothers Meats Full timeLeadership Expectations:The FSQA Manager will lead the QA team in their daily activities, providing guidance and support to ensure effective performance. This includes conducting performance evaluations, providing feedback, and fostering a culture of continuous improvement.Supervise and train QA team members.Provide coaching and development opportunities to...
-
QA Engineer
2 weeks ago
Denver, Colorado, United States onSight Full timeAbout on / Sighton / Sight is a small, dedicated e-commerce development agency that builds stores and tools for our partner brands. We specialize in designing and developing Shopify sites and growing direct-to-consumer businesses. We offer a relaxed yet structured work schedule with work-from-home options, benefits packages, and competitive pay based on...
-
Senior QA Specialist
2 weeks ago
Denver, Colorado, United States Mindlance Full timeAbout the JobWe are seeking a highly experienced Senior QA Specialist to join our team. In this role, you will be responsible for ensuring the quality of our software products.Key ResponsibilitiesCreate and maintain test plans, test cases, and test scriptsImplement and enforce test practices, standards, and processesTroubleshoot test issues and record test...
-
Operations Excellence Specialist
2 weeks ago
Denver, Colorado, United States Frontier Airlines Full timeJob DescriptionThe CC Training & QA Specialist is responsible for the development, creation, and implementation of the training, quality assurance as well as analytics on those items for the Customer Care (CC) department. This role involves identifying future and current training needs based on Frontier Airlines' goals and ensuring all training curricula are...
-
Training Coordinator
3 days ago
Denver, Colorado, United States Briarwood Health Care Center Full timeBriarwood Health Care Center is seeking a highly skilled Nursing Education Specialist to join our team.The successful candidate will have a nursing diploma (associate's or bachelor's degree in nursing) and be currently licensed/registered in the applicable state. The ideal candidate will have at least one year of skilled nursing experience, with...
-
Fubo Remote Chargeback Specialist
3 weeks ago
Denver, Colorado, United States Work Based At Home Full timeWith a mission to build the world's leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry's current TV model. Fubo operates in the U.S., Canada, France, and Spain. The company also has a growing technology center in Bangalore, India that is developing...
-
Neurocritical Care Physician
1 week ago
Denver, Colorado, United States DirectShifts Full timeAbout the Role:As a remote neurological care specialist with DirectShifts, you will be responsible for providing high-quality care to patients nationwide using telehealth technology. This is an excellent opportunity to develop your skills, gain experience, and advance your career in a dynamic and supportive environment.Responsibilities:Provide remote...
-
Customer Support Specialist
2 weeks ago
Denver, Colorado, United States ProCare Solutions LLC Full timeAbout ProcareFor over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed...
-
Specialist Training Field
2 weeks ago
Denver, Colorado, United States AIU Full timeWe are a forward-thinking business unit focused on leveraging data-driven insights to drive decision-making and strategic growth. To enhance our capabilities, we are seeking a highly skilled and experienced SPSS and Tableau Specialist with a strong background in business analytics, data science, and decision-making frameworks. This is a remote freelance...
-
Automation QA Specialist
1 week ago
Denver, Colorado, United States Virtual Full timeJob SummaryWe are seeking a skilled Automation QA Specialist to design, develop, and execute automated test scripts for software quality assurance. The ideal candidate has experience with automation frameworks, scripting languages, and testing methodologies.Key Responsibilities:Design and develop automated test scripts for web, mobile, and API...
-
Antarctic Postal Specialist
1 week ago
Denver, Colorado, United States Gana-A'Yoo, Limited - Antarctic Program Full timeWe are seeking a highly skilled and detail-oriented Antarctic Postal Specialist to join our team at Gana-A'Yoo, Limited - Antarctic Program. As a Postal Clerk, you will play a critical role in overseeing the movement, sorting, and distribution of mail at McMurdo Station, Antarctica.ResponsibilitiesMaintain Mail Services: Ensure seamless operation of...
-
Remote Sensing Specialist
2 weeks ago
Denver, Colorado, United States Allen Integrated Solutions LLC Full timeJob Summary:We are seeking a highly skilled Remote Sensing Specialist to join our team. In this role, you will provide remote sensing and image processing services in support of the GEOINT Program of Analysis or other mechanisms that guide analytic efforts.Key Responsibilities:Perform imagery analysis against targets utilizing a variety of platforms and will...
-
QA Test Engineer
6 days ago
Denver, Colorado, United States Jobleads-US Full timeAbout the OpportunityThis is a fantastic chance to join Jobleads-US as a QA Test Engineer and contribute to the development of high-quality software solutions.Your Key Responsibilities:Design and implement comprehensive test strategies to ensure high-quality applications.Work closely with developers and analysts to automate testing and create regression...
-
Remote Customer Support Assistant
4 weeks ago
Denver, Colorado, United States LHH Recruitment Solutions Full timeRemote Customer Support Assistant Lee Hecht Harrison Recruitment Solutions (LHH) is partnering with a premiere company to fill their open Remote Customer Support Assistant job. To qualify, you must possess at least two years of recent, relevant experience in a similar customer service/ administrative role. Our client is a stable, global company. You will...
-
Remote Customer Support Assistant
1 week ago
Denver, Colorado, United States LHH Recruitment Solutions Full timeJob Description Job Description Remote Customer Support AssistantLee Hecht Harrison Recruitment Solutions (LHH) is partnering with a premiere company to fill their open Remote Customer Support Assistant job. To qualify, you must possess at least two years of recent, relevant experience in a similar customer service/administrative role. Our client is a...
-
Customer Care Training and QA Expert
2 weeks ago
Denver, Colorado, United States Frontier Airlines Full timeSalary and BenefitsThe salary range for this position is $46,715.00 - $62,006.00 per year. In addition to a competitive salary, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan, paid holidays, and flexible work schedules.We also offer a range of perks and discounts that can help you save money and...
Specialist - Customer Care Training & QA (Remote work available)
2 weeks ago
What We Stand For
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Work Perks
At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:
Flight benefits for you and your family when flying on Frontier Airlines. Buddy passes for your friends so they can experience what makes us great. Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages. Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors. Enjoy a 'Dress for your Day' business casual environment. Flexible work schedules that support work/life balance. Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship.Who We Are
Frontier Airlines is a leading ultra-low-cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico, and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline. * Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).
* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
What Will You Be Doing?
The CC Training & QA Specialist is responsible for the development, creation, and implementation of the training, quality assurance as well as analytics on those items for the Customer Care (CC) department.
Essential Functions
Training (45%) Develops, creates, updates, and maintains Customer Care Training across all lines of business Generates, updates, and maintains articles for the internal knowledge base Ability to learn and train all lines of business in Customer Care from training materials Ensure all training is consistent with Frontier brand, policies and procedures Ensure all training curricula are taught in a standardized and consistent manner Identify future and current training needs based on Frontier Airlines' goals Quality Assurance (QA) (35%) Continuous improvement of response quality, calibration, and standardization Monitors and evaluates the training program's effectiveness and recommends changes Evaluate and constructively critique QA strategies and techniques for all communication mediums Lead QA calibration sessions with management to ensure consistent delivery of brand and compliance with all regulations Analytics (15%) Develops and implements procedural analytics to better the Customer Care department and company as a whole Explores customer communication aggregated data to advocate for department/company change Other (5%) Responds to inquiries in peak periods Assist Customer Care leadership based on a case-by-case basisQualifications
Bachelor's degree required; a combination of education and a minimum of 2 years of training/QA work experience considered in lieu of degree 2+ years of experience creating and implementing training in a corporate setting Experience with providing or monitoring quality assurance Experience in technical writing and manual publication including developing policies and procedures Experience and proficiency in using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting Experience in analyzing and reporting on customer communication dataKnowledge, Skills, and Abilities
Proven ability in the development and implementation of training solutions Competent in interpersonal communications, collaboration, critical-thinking and problem solving A self-starter with excellent verbal and written communication skills Good work ethic Ability to work in a fast paced, "think on your feet" team environment Ability to handle stressful environments Proven troubleshooting skills Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables Possess strong communication ability with individuals at all levels of an organization; interact with other Frontier departments to effectively implement company initiativesEquipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Physical Effort
Handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently requires light physical effort.
Supervision Received
General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Positions Supervised
NoneSalary Range ($46,715.00 - $62,006.00) Please note: this posting will close on or before 3/20/25
