Sr Customer Success Manager

Description The Company The Kantata Cloud for Professional Services gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work About the Opportunity As a Senior Customer Success Manager at Kantata, you’ll report to our Senior Director, Customer Success and be responsible for creating a positive client journey across a portfolio of Kantata clients in our US business units. By developing long-term relationships with each client, you’ll directly influence an increase in adoption and drive advocacy. Our client success team works with clients to demonstrate a deep functional understanding of our product features and benefits and advocates for how these will provide value to their business. Primary Responsibilities Enhancing and improving the client lifecycle, driving our key Success Pillars of Adoption and Relationships, and ensuring ongoing value is delivered throughout the clients’ relationship with Kantata.Build a strong rapport with customers and manage their relationships with Kantata through the entire client journey, from initial kickoff through contract renewalBe the customers’ go-to person Provide international and US-based customers with a superior level of service through multiple support channelsUnderstand the client’s business needs and objectives, and ensure alignment to the Kantata solutionResearch and resolve customer inquiries in a timely mannerConduct onboarding and introductory training sessionsEstablish and maintain a strong network of relationships with key client contacts, sales team members, and internal departmentsWhat You Bring to this Role We are looking for a strong, customer service-oriented individual with experience in professional services or fee-for-service businesses.You have experience in account management, training, and customer support experienceYou exercise sound judgment in business decisions and negotiations while demonstrating effective and professional customer serviceYou have exceptional organization and time management skills that couple well with your written and communication skillsYou can do light technical solutions, engaging in consultative dialogue with clientsYou desire to do meaningful work alongside bright, engaged people within a collaborative team environmentYou are flexible and adaptable to change in a fast-paced, start-up company environmentCompensation The base salary range for this position is $90,000 - $120,000 and is eligible to participate in a company wide bonus plan. Our PhilosophyWe know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:An intentionally engaging and collaborative culture - ditch the siloStrong work-life balance that’s a true focus of the companyThe chance to learn from some of the best people in the businessA vibrant, collaborative and devoted team, who still makes time for funAt Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people) innovation continues to flourish.Kantata is an Equal Opportunity Employer.