Customer Success Manager

Customer Success Manager – Revolutionize the Prop-Tech Space with Canibuild

Are you a SaaS Customer Success / Account Management superstar with a proven track record, ready to dominate the US market and revolutionize how builders sell and scale? Canibuild is seeking a results-driven Customer Success Manager to join our elite team and lead the charge in transforming the construction industry through technology.

Who We Are

At Canibuild, we're changing the game in the construction industry. Our cutting-edge AI-powered platform enables builders to assess site feasibility, streamline approvals, and close deals in minutes—not weeks. By replacing outdated processes with innovative solutions, we empower builders to save time, grow revenue, and deliver exceptional results for their clients.We're proud to be a multi-award-winning, remote-first company, where you'll work alongside a collaborative and forward-thinking team shaping the future of the building industry. With a presence across the USA, Australia, and New Zealand, Canibuild is at the forefront of construction innovation, setting a new standard for builders worldwide.

The Role

The Customer Success Manager will play a pivotal role in ensuring our customers' success and retention and driving revenue expansion through cross-selling and upselling. They will work closely with customers to identify and capitalise on opportunities to ensure product adoption, enhance their experience, and maximise value from Canibuild products and services.

What You'll Do

• Lead seamless onboarding experiences for new customers, ensuring a smooth transition from sales to implementation.
• Collaborate with cross-functional teams to ensure successful product integration and adoption.
• Serve as primary point of contract for customers post-sale, fostering strong and lasting relationships.
• Understand the customers' unique needs and goals, aligning our solutions to drive value and satisfaction.
• Monitor and analyse key customer success metrics including churn rate, NPS, CSAT, time to value and adoption rate.
• Collect, analyse and act upon customer feedback and suggestions to drive continuous improvement.
• Utilise customer insights to influence product development and enhancements.
• Cultivate strong relationships with customers, obtaining case studies, testimonials and reviews.
• Leverage customer success stories to create compelling content that showcases Canibuild's value proposition.
• Lead and facilitate executive business reviews, customer health analysis and usage.
• Educate customers on how to effectively use our platform and services, enabling them to submit tickets for issues, bugs and requests through Customer Support's ticketing system.
• Collaborate with customers to understand their evolving needs and align our solutions to address those needs effectively.
• Proactively identify and pursue cross-selling and upselling opportunities within the existing customer base.
• Present and demonstrate the value of our marketplace, add-ons, upgrades, and other offerings to customers.
• Negotiate terms, pricing and contracts to ensure successful deal closures.
• Build and nurture strong, long-lasting relationships with key stakeholders within customer organisations.

Who You Are

• Previous experience in B2B Account Management, B2B Customer success or B2B Sales role
• Experience working in a high growth tech start-up is a benefit
• Outstanding written and verbal communication
• Proven experience working to revenue or retention KPI's
• Experience managing accounts and developing long term customer relationships
• An entrepreneurial mindset with the passion to make an impact in a fast-growing start-up.
• Construction experience is a bonus but not a requirement.
• Willing to work remotely full-time

What We Offer

• Competitive Compensation:
• Base Salary + Uncapped commissions
• Remote-First Culture: Work from anywhere while being part of a collaborative, high-performing team.
• Career Growth: Be a key player in our US expansion, with opportunities to advance into senior leadership roles.
• Award-Winning Innovation: Join a multi-award-winning company recognized as a leader in the construction industry.
• Top-Tier Benefits: Health, dental, vision, 401(k), and more to support your well-being.
• Cutting-Edge Tools: Access to the latest resources, including HubSpot, to succeed and grow in your role.

Why Join Canibuild?

At Canibuild, you're not just selling software—you're transforming an industry. Our platform is used by builders worldwide to simplify their operations, close deals faster, and deliver better results. As a remote-first, award-winning company, we're redefining how construction meets technology—and we need top talent like you to lead the way.

Ready to Build the Future?

If you're a high-performing SaaS customer success / account management professional who thrives on results and is ready to make waves in the construction industry, we want to hear from you. Join Canibuild and help us shape the future of how builders sell, grow, and succeed.

Apply today and let's build something extraordinary together.

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