Overnight Front Desk

1 week ago

Stafford, United States Grand Fitness Full time

Job Type Part-time Description Who Are We:Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.Who You Are:All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience BenefitsOn-Demand Pay Medical, Dental and Vision insurance (full time employees only)Employee perks and discount programFree Black Card Membership401(K) Plan Savings planAs the Overnight Front Desk Associate you will:Work an overnight shift.Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.Resolve member concerns and escalate to a leadership as needed.Answer phones in a friendly manner and assist callers with their inquiries.Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.Perform prospective member calls and tours; assessing their membership needs.Execute retail transactions with accuracy and drive sales goals in compliance with PCI policyRegular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table:6-12 months of experience in a customer service environment is preferredMust be 18 years of age or olderWilling to become CPR/AED Certified (Training provided by Planet Fitness)Basic computer proficiencyContinual standing and moving throughout the club to accomplish tasks during shift.Continual communicating in person or on the phone to exchange information during shift.Must be able to lift up to 50 pounds.Will encounter toxic chemicals during shift.Moving self in different positions, including bending and twisting, to accomplish tasks.This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

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