Account Manager

Job Description Join the World's Leading Global Security CompanyPosition Details: Location: DowntownJob Type: Full-TimeSalary Range: $90,000-$100,000 / Year + BenefitsPreferred Requirements: 2–5 years of experience in security services, preferably in a supervisory or management roleExperience working in or around commercial real estate (such as office buildings, retail centers, or similar environments) is highly desirableStrong leadership, communication, and organizational skillsAbility to manage security operations and client expectations effectivelyAllied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?Career Growth: Opportunities to advance within a global leader in security servicesImpactful Work: Play a vital role in protecting people, property, and businessesSupportive Team: Work with caring professionals dedicated to safety and excellenceRESPONSIBILITIES:Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtimeLead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relationsEnhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and propertyHandle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teamsDirect Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)QUALIFICATIONS (MUST HAVE):High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentValid driver’s license if driving a company vehicle, or personal vehicle while conducting businessMinimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environmentExperience in leading, developing, and retaining a dynamic team while building positive client relationshipsKnowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordinationProven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient mannerProficiency in web-based applications and computer systems, including Microsoft OfficeAbility to communicate effectively with clients and employees while managing multiple projects and driving operational excellenceFinancial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)PREFERRED QUALIFICATIONS (NICE TO HAVE):College degree in Business Administration or a law enforcement-related fieldLaw enforcement, military, and/or contract or proprietary security services, or facility management experienceAmerican Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certificationPrevious payroll, billing, or scheduling experienceAptitude with security systems: CCTV, access control, and badge administrationGraduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)BENEFITS:Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)planEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.